Sales Support Specialist

3 weeks ago


Hartburn County Durham, United Kingdom Imperial Recruitment Group Full time £24,000
Position: Sales Support Specialist
Company: Imperial Recruitment Group

Salary:
£24,000 per annum + Bonus

Contract Type:
Permanent

Working Hours:
Full Time

Role Overview:

The primary objective of this position is to ensure that all customer service inquiries are addressed and orders are processed efficiently, facilitating effective customer installations and promoting superior service quality.

This role serves as a key liaison for business partners in the sales territories, managing communications through various channels.


Key Responsibilities:
  • Process all orders and technical drawings within established timeframes, ensuring that quotations and general inquiries are handled promptly and professionally.
  • Oversee the order management process from initiation to invoicing, addressing any issues that arise throughout.
  • Perform additional reasonable tasks as assigned by the Sales Office Manager.

Required Skills and Experience:

  • Proven experience in managing telephone communications, ideally within a service-oriented environment where team collaboration is essential for achieving departmental goals.
  • Strong judgment, problem-solving abilities, and initiative to provide accurate information and support, with the capability to escalate issues to the Sales Office Manager when necessary.
  • High level of proficiency in IT, including accounting software, MS Office, and advanced Excel skills.


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