Client Care Coordinator

3 weeks ago

Inverkeithing, Fife, United Kingdom Home Instead Full time

Job Overview

Key Responsibilities:

  • Gather and input new client inquiries into our database.
  • Schedule care consultations for the Registered Care Manager (RCM).
  • Organize all necessary arrangements to initiate new services.
  • Collaborate with the RCM to develop effective and efficient schedules, ensuring the consistent delivery of high-quality support services for our clients.
  • Work closely with the Recruitment Officer (RO) to enhance capacity and address recruitment needs.
  • Ensure schedules accommodate travel time, holidays, training, and staff development.
  • Review and maintain the scheduling system on a quarterly basis.
  • Respond swiftly to schedule changes and communicate clearly with clients, their families, and relevant team members.
  • Conduct the initial solo call for new team members' templates.
  • Assist the RCM in creating, updating, and auditing care plans, needs assessments, electronic medication administration records, and visit notes.
  • Record and address waiting list requests and additional hour requests from clients.
  • Foster positive relationships with clients and care professionals to enhance their overall service experience.
  • Coordinate holiday and absence management for the care professional team, ensuring quality services are upheld in accordance with company policies.
  • Maintain effective and compliant systems, ensuring all records and databases are current.
  • Provide coverage for unallocated visits, holidays, and absences.
  • Manage and address daily queries from clients and care professionals in line with our responsive process.
  • Perform any other duties essential for the successful operation of the organization.
  • Participate in the on-call out-of-hours rota.

Essential Criteria:

  • Experience in an administrative planning role.
  • A warm and approachable demeanor.
  • Strong administrative skills with the ability to remain calm and accurate under pressure.
  • A collaborative team player with excellent interpersonal skills, capable of building rapport quickly.
  • Proficient in IT, with a solid understanding of Microsoft Office 365 or Google Suite, Excel, and CRM software, and the ability to adapt to new technologies swiftly.
  • Highly resilient and positive, with outstanding communication skills.
  • Exceptional attention to detail and the ability to manage multiple tasks simultaneously.
  • A logical and analytical thinker who can work intuitively to achieve objectives.
  • A creative problem-solver focused on delivering high-quality service.

Qualifications:

Ideally, candidates should possess an SVQ level 3 in Health & Social Care or be willing to pursue this qualification.

Additional Information:

This position offers a rewarding opportunity for those passionate about making a difference. We welcome applications from all segments of the community to reflect the diverse neighborhoods we serve. Home Instead is dedicated to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to a PVG check, and candidates must provide proof of eligibility to work in the UK.

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