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Care Coordinator/Development Officer

2 months ago

Inverkeithing, Fife, United Kingdom Home Instead Full time

Job Title: Care Coordinator/Development Officer

Job Summary:

We are seeking a highly skilled and experienced Care Coordinator/Development Officer to join our team at Home Instead. As a key member of our care operations team, you will play a vital role in supporting the smooth running of our care operations and ensuring that our clients receive the highest level of care and support.

Key Responsibilities:

  • Support the Registered Care Manager: Respond promptly to care enquiries, assess the care needs of new clients, and develop care plans, risk assessments, and visit schedules.
  • Onboarding and Development of Care Professionals: Carry out induction training, competency assessments, and support the care professional 12-week onboarding process.
  • Manage Online Training Platform: Deliver annual training workshops to ensure care staff are competent in their role.
  • Client Care Quality and Service Reviews: Carry out reviews as required to ensure good standards are being maintained.
  • Manage Enquiries: Respond to emails and telephone calls in a warm, professional, and timely manner.
  • Maintain Operational Systems: Ensure that all client and care professional databases are kept up to date.
  • Manage Changes to Care Schedules: Be prepared to cover gaps at short notice when care professionals are absent.
  • Support Out of Hours On-Call Function: Ensure there is sufficient cover to deliver services and emergencies are responded to appropriately.
  • Provide Feedback: Provide feedback to the Registered Care Manager, Scheduler, and the Recruitment Officer to ensure sufficient care staffing levels.
  • Support Recruitment and Pre-Employment Checking Processes: Support the recruitment and pre-employment checking processes for new Care Pros where appropriate.
  • Other Duties: Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications and Experience:

  • Essential Criteria:
    • Experience of working in a similar role in health and social care, which would include holding SVQ qualifications applicable to the role.
    • A willingness to complete Trainer the Trainer qualifications in medication and moving and handling and other care related subjects.
    • A competent care at home professional with experience of working in the community.
    • Warm, friendly, and professional approach.
    • Passionate about being part of a team, delivering outstanding care to clients.
    • Good working knowledge of IT systems with experience of Microsoft Office and CRM software.
    • A willingness to learn and adopt new technologies where appropriate.
    • A practical, methodical approach to problem solving.
    • Excellent organisational and planning skills with the ability to prioritise work tasks.
    • A keen eye for detail and the ability to work accurately to deadlines.
    • Self-motivated and able to work flexibly.
    • Excellent written and verbal communication skills.
    • Due to the need to support the out-of-hours on-call function, you should have a driving licence and access to a vehicle as there may be a requirement to support team members out in the field in emergency situations.

Company Benefits:

  • Award winning training
  • Paid PVG check
  • Paid Business Mileage
  • Employee referral bonus
  • Career progression and personal development opportunities
  • 24/7 Employee Assistance Program
  • Access to discounts for big brand stores, utility providers, and more
  • Blue light card