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Care Coordinator/Development Officer

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Inverkeithing, Fife, United Kingdom Home Instead Full time

Job Title: Care Coordinator/Development Officer

Job Summary:

We are seeking a highly skilled and experienced Care Coordinator/Development Officer to join our team at Home Instead. As a key member of our care operations team, you will play a vital role in supporting the smooth running of our care operations and ensuring that our clients receive the highest level of care and support.

Key Responsibilities:

  • Support the Registered Care Manager in responding to care enquiries, assessing client care needs, and developing care plans, risk assessments, and visit schedules.
  • Support the onboarding and development of care professionals through induction training, competency assessments, and the 12-week onboarding process.
  • Manage the online training platform and deliver annual training workshops to ensure care staff are competent in their role.
  • Carry out client care quality and service reviews to ensure good standards are being maintained.
  • Manage enquiries by responding to emails and telephone calls in a warm, professional, and timely manner.
  • Maintain effective operational systems by ensuring that all client and care professional databases are kept up to date.
  • Manage changes to care schedules by being prepared to cover gaps at short notice when care professionals are absent.
  • Support the out-of-hours on-call function to ensure there is sufficient cover to deliver services and emergencies are responded to appropriately.
  • Provide feedback to the Registered Care Manager, Scheduler, and Recruitment Officer to ensure sufficient care staffing levels.
  • Support the recruitment and pre-employment checking processes for new Care Pros where appropriate.

Requirements:

  • Experience of working in a similar role in health and social care, including holding SVQ qualifications applicable to the role.
  • A willingness to complete Trainer the Trainer qualifications in medication and moving and handling and other care-related subjects.
  • A competent care at home professional with experience of working in the community.
  • A warm, friendly, and professional approach.
  • Passionate about being part of a team, delivering outstanding care to clients.
  • Good working knowledge of IT systems, including Microsoft Office and CRM software.
  • A willingness to learn and adopt new technologies where appropriate.
  • A practical, methodical approach to problem-solving.
  • Excellent organisational and planning skills with the ability to prioritise work tasks.
  • A keen eye for detail and the ability to work accurately to deadlines.
  • Self-motivated and able to work flexibly.
  • Excellent written and verbal communication skills.
  • Due to the need to support the out-of-hours on-call function, you should have a driving licence and access to a vehicle as there may be a requirement to support team members out in the field in emergency situations.

Company Benefits:

  • Award-winning training
  • Paid PVG check
  • Paid Business Mileage
  • Employee referral bonus
  • Career progression and personal development opportunities
  • 24/7 Employee Assistance Program
  • Access to discounts for big brand stores, utility providers, and more
  • Blue light card