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Care Management Specialist

2 months ago


Inverkeithing, Fife, United Kingdom Home Instead Full time

Job Overview

Key Responsibilities:

Gather information and enter new client inquiries into our database. Schedule care consultations for the Registered Care Manager (RCM). Coordinate all necessary arrangements to initiate new services. Collaborate with the registered care manager to develop effective and efficient schedules, ensuring consistent delivery of high-quality support services for our clients. Work closely with the Recruitment Officer (RO) to identify capacity needs and inform recruitment efforts. Ensure schedules accommodate travel time, holidays, training, and staff development. Review and maintain the block scheduling system on a quarterly basis. Respond promptly to scheduling changes and communicate clearly with clients, their families, and all relevant team members. Conduct the first solo call for new team members' templates. Assist the RCM in creating, updating, and auditing care plans, needs assessments, electronic medication administration records, and visit notes. Record and manage waiting lists and requests for additional hours from clients. Foster positive relationships with both clients and care professionals to enhance their overall service experience. Coordinate holidays and absences for the care professional team, ensuring quality services are maintained in accordance with company policies. Maintain effective and compliant systems, ensuring all records and databases are current. Provide coverage for unallocated visits, holidays, and absences. Manage and address everyday queries from clients and care professionals in line with our responsive process. Perform any other duties essential for the successful operation of the business. Participate in the on-call out-of-hours rota.

Essential Criteria:

Experience in an administrative planning role. A warm and friendly demeanor. Excellent administrative skills with the ability to remain calm and accurate under pressure. A strong team player with exceptional interpersonal skills, capable of building rapport quickly. Proficient in IT, with a solid working knowledge of Microsoft Office 365 or Google Suite, Excel, and CRM software, and the ability to quickly adapt to new technologies. Highly resilient and positive, with outstanding communication skills. Exceptional attention to detail and the ability to multitask effectively. A logical and analytical thinker who can work intuitively to achieve goals. A creative problem-solver focused on delivering high-quality service.

Qualifications

Ideally, candidates should possess an SVQ level 3 in Health & Social Care or be willing to work towards it.

Additional Information

We welcome applications from all sections of the community to reflect the diverse neighborhoods in which we operate. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to a PVG check, and proof of eligibility to work in the UK is required.