Support Services Coordinator

3 weeks ago

Inverkeithing, Fife, United Kingdom Home Instead Full time
Job Overview

As a Care Coordinator at Home Instead, you will play a pivotal role in ensuring the seamless delivery of care services to our clients. Your expertise in administration and planning will be essential in fostering a supportive environment for both clients and care professionals.

Key Responsibilities:
  • Input new client inquiries into our management system.
  • Schedule care consultations with the Registered Care Manager (RCM).
  • Oversee all necessary arrangements to initiate new services.
  • Collaborate with the RCM to develop effective schedules that guarantee high-quality support services.
  • Work closely with the Recruitment Officer (RO) to identify staffing needs and enhance service capacity.
  • Ensure that schedules account for travel time, holidays, training, and professional development.
  • Review and maintain the scheduling system quarterly.
  • Respond swiftly to scheduling changes and communicate clearly with clients and team members.
  • Assist in the creation, updating, and auditing of care plans and related documentation.
  • Manage waiting lists and requests for additional hours from clients.
  • Build and maintain positive relationships with clients and care professionals to enhance service experiences.
  • Coordinate staff holidays and absences while ensuring service quality is upheld.
  • Maintain accurate and compliant filing systems and databases.
  • Provide coverage for unallocated visits and staff absences.
  • Address everyday queries from clients and care professionals in line with our responsive service model.
  • Fulfill additional duties essential for the smooth operation of the business.
  • Participate in the on-call out-of-hours rotation.
Essential Criteria:
  • Experience in an administrative or planning role.
  • A warm and approachable demeanor.
  • Strong administrative skills with the ability to remain calm and accurate under pressure.
  • A collaborative team player with excellent interpersonal skills.
  • Proficient in Microsoft Office 365 or Google Suite, Excel, and CRM software.
  • Resilient and positive with outstanding communication abilities.
  • Meticulous attention to detail and the capacity to manage multiple tasks.
  • A logical and analytical thinker who can work intuitively to achieve objectives.
  • A creative problem-solver focused on delivering high-quality service.
Qualifications

Ideally, candidates should possess an SVQ level 3 in Health & Social Care or be willing to pursue this qualification.

Additional Information

This position is incredibly rewarding, and we welcome your interest. We encourage applications from all sections of the community to reflect the diverse neighborhoods we serve. Home Instead is dedicated to safeguarding and promoting the welfare of adults, and we expect all staff to share this commitment.

Please note that this role is subject to a PVG check, and proof of eligibility to work in the UK is required.

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