Head of Student Services
7 days ago
This is an exciting opportunity for a customer-focused professional to join and lead the Student Services team at LD Training Services. As a key member of our team, you will be responsible for providing a world-class experience for our students and your team.
You will have excellent experience and be committed to delivering exceptional results in a dynamic and rapidly growing company. You will be working in a collaborative environment where you will be able to utilize your leadership skills to drive success.
Key Responsibilities:
- Management of the Student Services team across all campuses
- Assign workload to the Student Services team across all campuses
- Ensure accurate data reporting
- Ensure excellent customer service is provided to our students consistently
- Liaising with the Academic and Quality Teams as needed
- Ensuring accurate information is provided to students and staff
- Monitor last date of attendance and take measures to support engagement
- Be responsible for the right to study checks
- Attend and support all induction activities proactively
- Ensure Student Services Handbook is maintained, current, and expanded as appropriate
- Visit each campus a minimum of 1 day per month for a whole working day
- Be an integral part of Admissions, taking full responsibility as required
- Plan and communicate admissions documentation and provide training to the team
- Advise and guide the team on Student Finance
- Follow agreed internal processes and procedures and resolve issues quickly and efficiently
- Stay informed of any welfare issues being addressed by other team members
- Create and implement relevant processes utilizing LD Training Services protocols
- Ensure familiarity and adherence to all relevant processes
- Attend meetings as required (internal and external)
- Keep notice boards up to date with correct information for students
- Create a learning environment that is inspiring, respectful, and culturally aware
- Oversee attendance and follow up
- Understand the processes involved to provide cover as and when required
- Ensure that all governance and compliance standards are maintained
- Ensure that registrations, withdrawals, suspensions, and transfers are made efficiently, accurately, and timely
- Collaborate with the Data Manager to maintain the LD Training Services database with correct student details
- Comply with internal and external audits including appropriate feedback mechanisms to monitor quality and satisfaction
- Ensure enrolment and registration of current and new students
- Responsible for the status of enrolments, contacting students and stakeholders
- Action data requests on attendance
- The post holder will carry out any other reasonable duties in the best interests of LD Training Services
- Ensure accurate recording and reporting, sharing with Department Heads and Directors
- Provide feedback on tasks to Department, Quality Department, and Senior Management Team
- Work closely with the Head of Quality
- Inspire and encourage the Team and students
Highest Qualification & Professional Experience:
- An undergraduate degree
- Experience of building and managing high performing teams
- Experience of working in student services & admissions
- Experience of managing compliance
- Experience of working in Higher education
Weekly Working Hours: Full time. At least one day must be at the weekend.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £35,000.00-£40,000.00 per year
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Higher education sector: 2 years (required)
Work Location: In person
Language: English (en-US)
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