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Student Accommodation Advisor

2 months ago


London, Greater London, United Kingdom iQ Student Accommodation Full time

About the Role

iQ Student Accommodation is seeking a highly skilled and customer-focused individual to join our site-based customer service team. As a Customer Service Advisor, you will play a vital role in ensuring our students feel at home in our 76 sites across 29 UK cities.

Key Responsibilities

  • Provide exceptional customer service to students, responding to their queries and concerns in a timely and professional manner.
  • Act as a point of contact for students, providing information and support on a range of topics, including accommodation, facilities, and services.
  • Work closely with other teams to resolve issues and improve the overall student experience.
  • Develop and maintain strong relationships with students, colleagues, and other stakeholders to ensure a positive and supportive community.

What We're Looking For

We're seeking a positive, team player who thrives in a fast-paced environment. You'll have excellent communication and interpersonal skills, with a strong ability to build rapport with students and colleagues alike. Previous customer service experience is essential, as is a passion for delivering exceptional service and making a real difference in people's lives.

What We Offer

In return for your hard work and dedication, you'll receive a competitive salary, comprehensive training and development opportunities, and the chance to work with a dynamic and supportive team in a business that's committed to excellence.