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Customer Service Representative

2 months ago

London, Greater London, United Kingdom iQ Student Accommodation Full time

About the Role

We're looking for a positive and team-oriented Customer Service Advisor to join our site-based customer service team at iQ Student Accommodation. As a key member of our team, you'll be responsible for ensuring our students feel at home in our 76 sites across 29 UK cities.

Key Responsibilities

  • Provide exceptional customer service to students, responding to their queries and resolving issues in a timely and professional manner.
  • Work closely with our site-based teams to ensure a smooth and enjoyable experience for our students.
  • Log maintenance requests and sort out health and safety issues, always prioritizing the well-being of our students.
  • Organize social events and activities to foster a sense of community among our students.
  • Handle complaints and rent arrears with patience and understanding, always seeking solutions that benefit both our students and the business.

What We're Looking For

We're seeking a positive and proactive individual with excellent communication skills, a can-do attitude, and a passion for delivering exceptional customer service. If you're a team player who thrives in a fast-paced environment and is committed to making a difference in the lives of our students, we'd love to hear from you.

Benefits

As a Customer Service Advisor at iQ Student Accommodation, you'll enjoy a range of benefits, including opportunities for career development, a fun and supportive team environment, and the chance to make a real difference in the lives of our students.