Site-Based Support Specialist

6 days ago


London, Greater London, United Kingdom iQ Student Accommodation Full time

About the Role

iQ Student Accommodation is seeking a highly skilled and customer-focused individual to join our site-based customer service team. As a Customer Service Advisor, you will play a vital role in ensuring our students feel at home in our 76 sites across 29 UK cities.

Key Responsibilities

  • Provide exceptional customer service to students, responding to their queries and concerns in a timely and professional manner.
  • Act as a point of contact for students, providing information and support on a range of topics, including accommodation, facilities, and services.
  • Work closely with other teams to resolve issues and improve the overall student experience.
  • Develop and maintain strong relationships with students, building trust and confidence in our services.

What We're Looking For

We're seeking a positive, team player who thrives in a fast-paced environment. You'll have excellent communication and interpersonal skills, with a passion for delivering exceptional customer service. Previous experience in a customer-facing role is essential, as is the ability to work independently and as part of a team.

What We Offer

In return for your hard work and dedication, you'll receive a competitive salary and a range of benefits, including opportunities for career development and progression. You'll also be part of a fun, supportive team that's passionate about delivering an exceptional student experience.



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