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Customer Service Representative

1 month ago

London, Greater London, United Kingdom iQ Student Accommodation Full time

About the Role

We're looking for a positive and team-oriented Customer Service Advisor to join our site-based customer service team at iQ Student Accommodation. As a key member of our team, you'll be responsible for ensuring our students feel at home, providing exceptional customer service, and resolving any issues that may arise.

Key Responsibilities

  • Provide exceptional customer service to students, responding to their queries and resolving any issues in a timely and professional manner.
  • Work closely with the site-based team to ensure a smooth and efficient operation, including maintaining accurate records and reporting any issues or concerns.
  • Develop and maintain strong relationships with students, colleagues, and other stakeholders to ensure a positive and supportive environment.
  • Contribute to the development and implementation of customer service initiatives and processes to improve the student experience.

What We're Looking For

We're looking for a customer-focused individual with excellent communication and interpersonal skills, who is able to work independently and as part of a team. You'll have a positive and proactive approach, with a strong attention to detail and ability to multitask. Previous customer service experience is essential, and you'll have a passion for delivering exceptional service and making a real difference to our students.

What We Offer

In return for your hard work and dedication, you'll receive a competitive salary, excellent benefits, and the opportunity to work with a fun and supportive team in a dynamic and fast-paced environment. You'll also have the chance to develop your skills and career with a leading provider of student accommodation.