Customer Service Representative
3 weeks ago
We are seeking a highly skilled and professional Customer Service Representative to join our team at EA Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone and email. Your primary duties will include answering and screening telephone calls, routing incoming calls to appropriate mailboxes, and preparing outgoing email and correspondence.
Key Responsibilities:
* Communicate with clients and others in a sensitive and professional manner.
* Answer incoming phone calls and emails from customers, discussing our program and answering questions.
* Help build a positive, diverse, and equitable work environment by promoting team effectiveness.
Requirements:
* High School Diploma with Accounting 12 or Math 12 preferred.
* Strong oral and written communication skills.
* General knowledge of Microsoft Office (Word, Excel).
* Passionate commitment to helping customers.
* Confident and experienced in using online tools and applications.
* Clearly and accurately explain information in a professional and assertive way, and at a level appropriate for the audience.
Salary:
This position pays £18.50+ per hour, depending on experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please apply with your resume or CV.
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