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Student Experience Director

2 months ago

London, Greater London, United Kingdom LD Training Services Full time
About the Position

This is an exciting opportunity for a customer-focused professional to join and lead the Student Services team at LD Training Services. As a key member of our team, you will be responsible for providing a world-class experience for our students and your team.

You will have excellent experience and be committed to delivering exceptional results in a dynamic and rapidly growing company. You will be working in a collaborative environment with a strong focus on customer satisfaction and team success.

Key Responsibilities:

  • Lead and manage the Student Services team across all campuses
  • Assign workload to the Student Services team across all campuses
  • Ensure accurate data reporting and analysis
  • Provide exceptional customer service to our students consistently
  • Liaise with the Academic and Quality Teams as needed
  • Ensure accurate information is provided to students and staff
  • Monitor student engagement and take measures to support retention
  • Be responsible for the right to study checks and compliance
  • Attend and support all induction activities proactively
  • Ensure the Student Services Handbook is maintained, current, and expanded as appropriate
  • Visit each campus a minimum of 1 day per month for a whole working day
  • Be an integral part of Admissions, taking full responsibility as required
  • Plan and communicate admissions documentation and provide training to the team
  • Advise and guide the team on Student Finance and compliance
  • Follow agreed internal processes and procedures and resolve issues quickly and efficiently
  • Stay informed of any welfare issues being addressed by other team members
  • Create and implement relevant processes utilizing LD Training Services protocols
  • Ensure familiarity and adherence to all relevant processes
  • Attend meetings as required (internal and external)
  • Keep notice boards up to date with correct information for students
  • Create a learning environment that is inspiring, respectful, and culturally aware
  • Oversee attendance and follow up
  • Understand the processes involved to provide cover as and when required
  • Ensure that all governance and compliance standards are maintained
  • Ensure that registrations, withdrawals, suspensions, and transfers are made efficiently, accurately, and timely
  • Collaborate with the Data Manager to maintain the LD Training Services database with correct student details
  • Comply with internal and external audits including appropriate feedback mechanisms to monitor quality and satisfaction
  • Ensure enrolment and registration of current and new students
  • Responsible for the status of enrolments, contacting students and stakeholders
  • Action data requests on attendance
  • The post holder will carry out any other reasonable duties in the best interests of LD Training Services
  • Ensure accurate recording and reporting, sharing with Department Heads and Directors
  • Provide feedback on tasks to Department, Quality Department, and Senior Management Team
  • Work closely with the Head of Quality
  • Inspire and encourage the Team and students

Highest Qualification & Professional Experience:

  • An undergraduate degree
  • Experience of building and managing high-performing teams
  • Experience of working in student services and admissions
  • Experience of managing compliance and governance
  • Experience of working in Higher education

Weekly Working Hours: Full time. At least one day must be at the weekend.

Job Types: Full-time, Fixed-term contract

Pay: £35,000.00-£40,000.00 per year

Schedule:

  • 8 hour shift
  • Weekend availability

Experience:

  • Higher education sector: 2 years (required)

Work Location: In person

Language: English (en-US)