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Student Support Services Officer
2 months ago
Overview
The Accommodation Services department is an integral part of Student Support Services, dedicated to enhancing the student experience. Our mission is to empower students to thrive academically and socially, fostering a vibrant university life.
Role Responsibilities
As a Campus Support Officer, you will be instrumental in ensuring that every student receives the necessary support, information, and guidance to fully engage with their academic pursuits and community life.
The Campus Support Officers (CSOs) play a vital role in the operational framework of Accommodation Services, contributing to both frontline services and daily operations. Your responsibilities will include providing out-of-hours pastoral care and support, as well as delivering accurate and timely advice on a range of issues to residents in student housing and all students at Goldsmiths, University of London.
Engaging actively with the student body, you will offer support and guidance through various online platforms and in-person interactions. You will be responsible for scheduling appointments and organizing drop-in sessions, serving as the primary contact for out-of-hours inquiries from residents and students, as well as key stakeholders.
Candidate Profile
In this role, you will significantly enhance the student experience at Goldsmiths.
The position entails a dynamic workload that varies throughout the academic year, requiring strong organizational skills, creativity, and a commitment to delivering exceptional service.
To excel in this position, you should have experience in providing structured support and accurate information, with the capability to respond effectively to crises and manage complex situations, escalating issues to management or referring to other services as necessary. You will also need to demonstrate meticulous record-keeping and proficient use of IT systems, alongside a commitment to professionalism and sensitivity to the diverse needs of our student and local community.
Work Schedule
This role requires weekend support, with two shifts from 6am to 6pm on Saturdays and Sundays. The remaining hours may be divided into one 12-hour shift or two shifts during the week, typically in the afternoon or evening (e.g., 6pm to 6am).
The working hours will include shifts during college closures and bank holidays, with equivalent time off in lieu provided. Due to the nature of the role, a physical presence on campus during service hours is essential for every shift.
