Emergency Response Advisor

4 weeks ago

Birmingham, Birmingham, United Kingdom Blue Arroww Full time

Emergency Response Advisor

Location:
Birmingham

Salary:
£12.58 Plus, unsociable working premiums and attractive overtime rates - payable per hour

Hours:
Full Time 37.5 hours

Pattern:
08.00am-23.00pm will work any 5 out of 7 days (7.5 hours per shift)

Contract:
Temporary with career progression opportunities.


Join a leading provider in the telecommunications sector, renowned for delivering exceptional expertise supported by cutting-edge technology and comprehensive training.


The calls we handle arise from critical situations, necessitating a team equipped to respond effectively.

Our personnel are meticulously selected and trained, making them some of the most proficient Customer Service Representatives in the field.

As the initial point of contact for emergency calls, you will assist individuals reaching out for Police, Ambulance, Fire Rescue, Coast Guard, and Mountain Rescue services.

With decades of experience in managing emergency communications, we pride ourselves on maintaining composure and providing a dependable service during high-pressure scenarios. All Advisors are based in the UK, ensuring a consistent and reliable service, supported by trusted technology.

In your role as an Emergency Response Advisor, you will swiftly assess the nature of incoming calls and guide them to the appropriate emergency services.

This position transcends the typical call handling role, as you will be aiding individuals during their most urgent times of need, navigating challenging and emotional circumstances.

Your average call duration will be brief, requiring you to follow a structured process while communicating clearly and calmly with the caller.

If you possess a genuine desire to assist others and make a meaningful impact, this role offers significant rewards.



As an Emergency Response Advisor, you will demonstrate:

  • Effective Communication and Active Listening abilities
  • Critical thinking skills while operating under pressure, to empathetically assist others
  • A compassionate demeanor to support individuals in their most urgent times of need
  • Emotional Intelligence and Enhanced Self & Social Awareness
  • Strong literacy and IT skills with a meticulous approach
Comprehensive training will be provided, along with ongoing support from trainers, team leaders, and colleagues.

As part of the community, you will also have the opportunity to develop skills across various areas, as we are not solely focused on emergencies.

We apply our expertise, skills, and technology to a wide range of high-volume, inbound call handling scenarios.


Rewards & Benefits:

  • Competitive pay rates, ranging from £12.58 to £40.26, per hour
  • Overtime opportunities
  • Career advancement
  • Fully paid training
  • Immediate access to training resources
  • Automatic enrollment in pension scheme
  • 28 days paid holiday
All applications will be subject to pre-employment and referencing checks, inclusive of DBS.

So, if you're seeking a role where you can leave each shift knowing you've made a difference, consider joining us.


We are proud to be an inclusive employer and are committed to providing excellent work opportunities for all individuals.

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