Contact Centre Team Lead
5 days ago
Job Summary: We are seeking a highly skilled Contact Centre Team Leader to join our team at Hamilton Woods Associates.
Key Responsibilities:
- Supervise a team of contact centre agents providing emergency response to security, CCTV, door entry, ASB, and repairs.
- Work a 4 on 4 off shift pattern, including evenings and weekends.
- Develop and implement effective strategies to improve team performance and customer satisfaction.
- Collaborate with other departments to ensure seamless service delivery.
Requirements:
- Proven experience in a contact centre leadership role.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and make sound decisions.
- Knowledge of security and customer service principles.
What We Offer:
- A competitive salary up to £32,000.
- A comprehensive benefits package.
- Ongoing training and development opportunities.
How to Apply: If you are a motivated and experienced contact centre professional looking for a new challenge, please submit your application.
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