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Contact Centre Team Lead

2 months ago

Manchester, United Kingdom Hamilton Woods Full time
Job Title: Contact Centre Team Leader

Job Summary: We are seeking a highly skilled Contact Centre Team Leader to join our team at Hamilton Woods Associates.

Key Responsibilities:

  • Supervise a team of contact centre agents providing emergency response to security, CCTV, door entry, ASB, and repairs.
  • Work a 4 on 4 off shift pattern, including evenings and weekends.
  • Develop and implement effective strategies to improve team performance and customer satisfaction.
  • Collaborate with other departments to ensure seamless service delivery.

Requirements:

  • Proven experience in a contact centre leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and make sound decisions.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary up to £32,000.
  • A comprehensive benefits package.
  • Ongoing training and development opportunities.

How to Apply: If you are a motivated and experienced contact centre professional looking for a new challenge, please submit your application.