Contact Centre Team Leader

5 days ago


Manchester, United Kingdom Hamilton Woods Full time

Contact Centre Team Leader

Job Summary
Hamilton Woods Associates is seeking a skilled Contact Centre Team Leader to provide supervision to their out-of-hours call team. The team provides emergency response to security, CCTV, door entry, ASB, and repairs issues.

Key Responsibilities
• Provide leadership and guidance to the out-of-hours call team
• Ensure effective emergency response to security, CCTV, door entry, ASB, and repairs issues
• Work closely with the team to resolve customer complaints and concerns
• Collaborate with other departments to ensure seamless service delivery
• Develop and implement strategies to improve team performance and efficiency

Requirements
• 4 on 4 off shift pattern, working 6pm-6am
• Strong leadership and communication skills
• Ability to work under pressure and make sound decisions
• Excellent problem-solving and analytical skills
• Experience in a customer-facing role, preferably in a contact centre environment

About Hamilton Woods
Hamilton Woods Associates is a leading recruitment agency, providing expert services to clients across various industries. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.



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