Contact Centre Team Leader

3 days ago


Manchester, United Kingdom Hamilton Woods Full time
Contact Centre Team Leader Opportunity

Hamilton Woods is seeking a highly skilled Contact Centre Team Leader to oversee a team of multi-skilled staff providing a 24-hour service including security, CCTV, concierge, mobile patrols, anti-social behaviour, and fire alarm response.

Key Responsibilities:
  • Oversee a team of staff delivering a high-quality service
  • Liaise with the Police and Council to reduce and prevent incidents of crime and anti-social behaviour
  • Induct and train new team members in all aspects of their job role, health and safety, and welfare issues
  • Assist and support the Night Manager to manage the team shift rota
  • Monitor and manage sickness absence
  • Identify and address training needs
  • Record complaints received
  • Attend management meetings and training as required
  • Conduct regular safety inspections and risk assessments
Essential Requirements:
  • Full UK Driving Licence

As a Contact Centre Team Leader, you will play a crucial role in ensuring the smooth operation of our out-of-hours call team. If you have a strong background in customer service and team leadership, we encourage you to apply for this exciting opportunity.



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