Contact Centre Team Leader

5 days ago


Manchester, United Kingdom Hamilton Woods Full time
Job Description

Job Title: Contact Centre Team Leader

Job Summary:

We are seeking an experienced Contact Centre Team Leader to join our team at Hamilton Woods. As a Contact Centre Team Leader, you will be responsible for overseeing a team of multi-skilled staff who provide a high-quality 24-hour service, including security, CCTV, concierge, mobile patrols, anti-social behaviour, and fire alarm response.

Key Responsibilities:

  • Oversee a team of staff who deliver a high-quality 24-hour service, including security, CCTV, concierge, mobile patrols, anti-social behaviour, and fire alarm response.
  • Liaise with law enforcement and local authorities to reduce and prevent incidents of crime and anti-social behaviour.
  • Conduct inductions and training for new team members, covering all aspects of their job role, health and safety, and welfare issues.
  • Assist and support the Night Manager in managing the team shift rota, ensuring adequate staffing levels cover 24 hours per day, 365 days a year.
  • Monitor and effectively manage sickness absence when required.
  • Identify and address training needs.
  • Record complaints received.
  • Attend management meetings and training as required.
  • Conduct regular safety inspections and risk assessments.

Requirements:

  • Full UK driving license.

About Us:

Hamilton Woods is a leading provider of security services, and we are committed to delivering exceptional results to our clients. We offer a dynamic and supportive work environment, and we are looking for a talented individual to join our team.



  • Manchester, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Manchester** **SALARY** **£27000 - £29000** **JOB TYPE** **Permanent** **REF** **AW2308-02_1690902651** **Contact Centre Team Leader** **Manchester City Centre** **Up to £29,000 + bonus (OTE £40,000+)** If you demonstrate strong, strategic leadership skills and are currently managing a high performing team yet your current...


  • Manchester, United Kingdom Hamilton Woods Full time

    Contact Centre Team Leader Permanent Up to £32,000 Manchester Hamilton Woods Associates are currently recruiting for Contact Centre Team Leader on behalf of an organisation to provide supervision to their out of hours call team. The team provides emergency response to issues surrounding security, CCTV, door entry, ASB and repairs. The role requires...


  • Manchester, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Manchester** **SALARY** **£29000 - £35000** **JOB TYPE** **Permanent** **REF** **ZC1803-0723(5)_1689778764** **Contact Centre Team Leader X3** **£27,000 - £29,000 basic + monthly bonuses = £42,000 per year** We have a brand new opening for an experienced team leader, or senior looking to step up This is the chance for you to be...


  • Manchester, United Kingdom Platinum Financial Recruitment Full time

    **LOCATION** **Manchester** **SALARY** **£27000 - £29000** **JOB TYPE** **Permanent** **REF** **AW2402-05_1710175593** **Contact Centre Team Leader** **Up to £29,000 basic plus monthly bonus (OTE up to £60k)** **Manchester City Centre - 10 minute walk from MCC/Arndale** **Flexible start date (**Full time)** We have a brand-new opening for an...


  • Manchester, United Kingdom Hamilton Woods Full time

    Contact Centre Team LeaderPermanentUp to £32,000ManchesterHamilton Woods Associates are currently recruiting for Contact Centre Team Leader on behalf of an organisation to provide supervision to their out of hours call team. The team provides emergency response to issues surrounding security, CCTV, door entry, ASB and repairs.The role requires working...


  • Manchester, United Kingdom Hamilton Woods Full time

    Contact Centre Team LeaderPermanentUp to £32,000ManchesterHamilton Woods Associates are currently recruiting for Contact Centre Team Leader on behalf of an organisation to provide supervision to their out of hours call team. The team provides emergency response to issues surrounding security, CCTV, door entry, ASB and repairs.The role requires working...


  • Manchester, United Kingdom Simpson Millar LLP Full time

    **Contact Centre Team Manager** **Permanent** **Salary**: Up to £30,000 plus an on-target bonus**Location:* Manchester/Hybrid If your background is call centre or contact centre based and you’re ready for your next challenge, this could be THE role for you. We’re seeking an established Team Manager to join our team to help us go from good to great. As...


  • Manchester, United Kingdom Simpson Millar LLP Full time

    **Contact Centre Team Manager** **Contract**:12 months fixed term contract (maternity cover) **Salary**: Up to £30,000 plus an on-target bonus **Location**: Manchester/Hybrid If your background is call centre or contact centre based and you’re ready for your next challenge, this could be THE role for you. We’re seeking an established Team Manager to...


  • Manchester, United Kingdom Hamilton Woods Full time

    Job DescriptionJob Title: Contact Centre Team LeaderJob Type: Full-timeLocation: ManchesterJob Reference: Not ApplicableJob Summary:Hamilton Woods Associates is seeking a highly skilled Contact Centre Team Leader to oversee the out-of-hours call team. The successful candidate will provide supervision to a team of multi-skilled staff, ensuring a high-quality...


  • Manchester, United Kingdom Hamilton Woods Full time

    Job DescriptionJob Title: Contact Centre Team LeaderJob Type: Full-timeLocation: ManchesterJob Reference: Not ApplicableJob Summary:Hamilton Woods Associates is seeking a highly skilled Contact Centre Team Leader to oversee the out-of-hours call team. The successful candidate will provide supervision to a team of multi-skilled staff, ensuring a high-quality...


  • Manchester, United Kingdom Help Handz Child Contact Centre Full time

    This post is for a qualified social worker (or someone with similar qualifications or experience) to assess and manage risk in relation to child contact activities and support decision-making regarding child contact arrangements. - To coordinate and manage a team of sessional staff to ensure seamless service provision for families that utilize child contact...

  • Quality Controller

    3 months ago


    Manchester, United Kingdom Bridge of Hope Full time

    ** Job Title: Quality Controller (Contact Centre)** **Salary Range**: £27,500 - £30,000 per annum (pro-rata for contract) **Contract Duration**: 4-6 weeks **Key Responsibilities**: - Listen to recorded or live customer calls to assess agent performance and adherence to quality standards. - Evaluate calls based on predetermined criteria such as accuracy,...


  • Manchester, United Kingdom Sherborne Talent Solutions Full time

    Contact Centre Supervisor / Sales Team LeadAbout the jobI am currently looking to secure a passionate and driven Sales Team Leader for my award-winning client who is a respected leader in their field of expertise.As a Team Leader, you'll guide our sales team in delivering exceptional customer experiences to individuals seeking financial advice on managing...


  • Manchester, United Kingdom The Advocate Group Full time

    Are you an experienced with customer service/ contact centre manager? Have you experience managing a top tier team in a customer development / lead generation environment?  The Advocate Group is working with an innovative and dynamic home design company that is continually from strength to strength! Following continued success, they're looking to a...


  • Manchester, United Kingdom The Advocate Group Full time

    Are you an experienced with customer service/ contact centre manager? Have you experience managing a top tier team in a customer development / lead generation environment? The Advocate Group is working with an innovative and dynamic home design company that is continually from strength to strength! Following continued success, they're looking to a Group...


  • Manchester, United Kingdom LEGOLAND Discovery Centre Full time

    **Guest Experience Team Leader** LEGOLAND Discovery Centre Manchester Barton Square, The Trafford Centre Manchester, GREATER MANCHESTER, M17 8AS United Kingdom Come and be involved in the LEGO® magic by joining us as a Guest Experience Team Leader based in our LEGOLAND Discovery Centre, right next door to the Trafford Centre Manchester. **What we are...


  • Manchester, United Kingdom Manchester United Full time

    **Contact Centre Advisor** **Location: Old Trafford** **At Manchester United our aim is to Win the United Way - and the quality of our behind-the scenes team sets us apart from the competition.** **Our people are as committed to the success of the company as the players are to winning trophies. We offer a unique and exciting working environment, excellent...

  • Contact Centre Agent

    3 months ago


    Manchester, United Kingdom Richard Abson Group Full time

    **Role - Contact Centre Customer Advisor** **Location - Manchester** **Salary - £22,500 OTE £25,000** Richard Abson Group are assisting a main car dealership group in finding them a Customer Service Advisor for their contact centre. Your role will be to book customers vehicles in for service, maintenance, or repair work. You’ll be maintaining a good...


  • Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

    Ensures that all service desk queries and telephone communications are triaged and direct ed to the responsible Payroll or Pensions team and/or team member. Support Payroll Services Team Leaders with all admin tasks Triages the main Payroll Services Help Desk queries, categorise and assign the service requests to the appropriate team to resolve with the...

  • Contact Centre Advisor

    3 months ago


    Manchester, United Kingdom Transform Healthcare Ltd Full time

    **Location: Pines Hospital** Here at Transform Healthcare Ltd we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We have an excellent opportunity for an...