Contact Centre Team Leader
5 days ago
Job Title: Contact Centre Team Leader
Job Summary:
We are seeking an experienced Contact Centre Team Leader to join our team at Hamilton Woods. As a Contact Centre Team Leader, you will be responsible for overseeing a team of multi-skilled staff who provide a high-quality 24-hour service, including security, CCTV, concierge, mobile patrols, anti-social behaviour, and fire alarm response.
Key Responsibilities:
- Oversee a team of staff who deliver a high-quality 24-hour service, including security, CCTV, concierge, mobile patrols, anti-social behaviour, and fire alarm response.
- Liaise with law enforcement and local authorities to reduce and prevent incidents of crime and anti-social behaviour.
- Conduct inductions and training for new team members, covering all aspects of their job role, health and safety, and welfare issues.
- Assist and support the Night Manager in managing the team shift rota, ensuring adequate staffing levels cover 24 hours per day, 365 days a year.
- Monitor and effectively manage sickness absence when required.
- Identify and address training needs.
- Record complaints received.
- Attend management meetings and training as required.
- Conduct regular safety inspections and risk assessments.
Requirements:
- Full UK driving license.
About Us:
Hamilton Woods is a leading provider of security services, and we are committed to delivering exceptional results to our clients. We offer a dynamic and supportive work environment, and we are looking for a talented individual to join our team.
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