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Group Contact Centre Manager

3 months ago

Manchester, United Kingdom The Advocate Group Full time

Are you an experienced with customer service/ contact centre manager?

Have you experience managing a top tier team in a customer development / lead generation environment? 

The Advocate Group is working with an innovative and dynamic home design company that is continually from strength to strength Following continued success, they're looking to a Group Contact Centre Manager to lead their incredible lead gen/ telesales team, pushing for continued success while supporting through an exciting group transition.

Key Responsibilities:

Lead two fantastic teams, working across 4 incredible brands as they continue to manage and deliver quality sales leads.
Ensure the conversion of exceptionally warm leads, delivering high quality customer service and expertise
Work with wider stakeholders and senior leadership, leading the transition to a new, dynamic CRM.
Oversee a team of 10+ with team management responsibilities, hosting 121s, reviews, training, and development etc.

About You:

At least 8 years’ experience within a contact centre, customer service, lead generation role – open on industry but B2C experience is preferred
At least 3 years team lead experience, including team development and training
Experience with onboarding / transitioning to a new CRM system (ideally Microsoft Dynamics)
OR experience working in a team leader role through a period of significant growth
An exceptional drive, personable and team player that wants to lead from the front
If the role and responsibilities sound like a good fit for you, then I'd love to speak to you Click "Apply Now" to be considered for this vacancy or get in touch with Victoria Winter

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The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy