Payroll Contact Centre Admin Assistant

7 months ago

Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

Ensures that all service desk queries and telephone communications are triaged and direct ed to the responsible Payroll or Pensions team and/or team member. Support Payroll Services Team Leaders with all admin tasks

Triages the main Payroll Services Help Desk queries, categorise and assign the service requests to the appropriate team to resolve with the SLA

Answers telephone calls from MFT employee, create Service Desk tickets requests to direct onto the appropriate team member

Answers payroll queries for first line resolution

Assists the Payroll/Pensions Team Leaders with all aspects of general administration

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

**POST**: Payroll Contact Centre Assistant

**DEPARTMENT**: Payroll Services

**BAND**: 2

**HOURS PER WEEK**: up to 37.5

**REPORTS TO**: Payroll Team Leader

**RESPONSIBLE FOR**: N/A

**WORK BASE**: Parkway One

JOB PURPOSE

KEY DUTIES AND RESPONSIBILITIES

Triages the main Payroll Services Help Desk queries, categorise, and assign the service requests to the appropriate team to resolve with the SLA

Answers telephone calls from MFT employee, create Service Desk tickets requests to direct onto the appropriate team member

Answers payroll queries for first line resolution

Assists the Payroll/Pensions Team Leaders with all aspects of general administration

Works as a member of the Payroll Services Contact Centre, as required

Ensures that all duties are undertaken in accordance with General Data Protection Regulations

Prioritises own workload

Enhance own performance through continuously developing own knowledge, skills, and behaviours to meet the current and future requirements of the job and respond to the learning needs of the MFT.

Regularly review own practices and makes changes in accordance with current and/or best practice, makes suggestions for improved practice and identifies where other activities affect own practice

Achieves and demonstrates agreed standards of personal and professional development within agreed timescales

Contributes positively to the effectiveness and efficiency of the teams in which they work

Undertakes any other duties at the request of the line manager, which are commensurate with the role, including project work

To act in ways that support equality and diversity and the rights of individuals, ensuring own practice is in accordance with MFT policies. Identifies and acts when own or others’ action undermines equality and diversity

KEY RELATIONSHIPS

Payroll Operations Manager

Payroll and Pensions Team Leaders

Payroll/Pensions Officers

Payroll/Pensions Support Officers

Quality Assurance & Improvement Lead

Please see full job description attached to the Vacancy

  • Payroll Assistant

    2 hours ago

    Manchester, United Kingdom Portfolio Payroll Full time

    **Payroll Assistant** **_Salary: up to £25,000 _** **JobSummary** Portfolio Payroll are currently working with a professional services organisation in central Manchester area who are currently recruiting for a Payroll Assistant to join their team to cover a contract. Working for an established business and reporting intothe payroll manager you will be...

  • Payroll Specialist

    2 hours ago

    Manchester, United Kingdom Portfolio Payroll Full time

    Portfolio payroll are currently recruiting on behalf of a well-established company based in Manchester City Centre. It is a really exciting time to join the business, with an ongoing project taking place and new opportunities arising. You will be an end-to-end payroller who can hit the ground running and have experience in a hands-on role. As a payroll...

  • Payroll Specialist

    2 weeks ago

    Greater Manchester, United Kingdom Portfolio Payroll Full time

    Job DescriptionThis is an exciting opportunity for a skilled Payroll Implementation Advisor to join our team at Portfolio Payroll. We are looking for someone who can take on the responsibility of ensuring payroll customers have a seamless transition from their current payroll provider.We value professionals with experience in onboarding new clients into a...

  • Payroll & Benefits Administrator

    2 days ago

    Manchester, United Kingdom Portfolio Payroll Full time

    We are working with a leading charity for are seeking a Payroll & Benefits Administrator to join them on a **fully remote basis** They are looking for a self-starter who is looking to progress their career to assist processing a high volume monthly payroll. You will be a hard worker who is self-directed. Offering lots of training and CIPP study support.This...

  • Payroll Bureau Executive

    1 month ago

    Greater Manchester, United Kingdom Portfolio Payroll Full time

    Job Description:We are supporting our client based in the centre of Preston to recruit an experienced Assistant Payroll Manager to support the current payroll manager in an established Payroll bureau. This is a fantastic opportunity to join a vibrant and forward-thinking payroll team processing client payrolls and supporting the payroll manager in the...

  • Assistant Payroll Manager

    1 month ago

    Greater Manchester, United Kingdom Portfolio Payroll Full time

    About Us:Portfolio Payroll is a leading provider of payroll services to clients across the UK. We are committed to delivering high-quality services and providing our clients with exceptional support and expertise. Our team is dedicated to ensuring that our clients receive the best possible service and we pride ourselves on our reputation for excellence.Job...

  • Payroll Expert

    2 weeks ago

    Manchester, United Kingdom Portfolio Payroll Limited Full time

    Payroll OpportunityWe are seeking a Pre-Sales Payroll Executive at Portfolio Payroll Limited in Manchester. This role is ideal for a payroll professional looking to be part of a team that provides exceptional onboarding and payroll experience.Key Responsibilities:Provide payroll process and compliance advice during sales calls.Build new client relationships...

  • Payroll Onboarding Expert

    2 weeks ago

    Greater Manchester, United Kingdom Portfolio Payroll Full time

    About the RoleWe are recruiting for a skilled Payroll Implementation Advisor to join our team at Portfolio Payroll. The successful candidate will possess experience in onboarding new clients, manual calculations, and end-to-end payroll processes.The role involves implementing new payroll systems, building client relationships, and processing parallel runs....

  • Payroll Specialist

    2 days ago

    Greater Manchester, United Kingdom Portfolio Payroll Full time

    Exciting New Opportunity in PayrollWe are looking for a skilled Payroll Administrator to join our team at Portfolio Payroll, a global SaaS business based in Manchester.This is an amazing opportunity for a payroll professional who is passionate about providing exceptional customer experience and ensuring seamless onboarding for our clients. As a key member of...

  • Contact Centre Assistant Manager

    1 hour ago

    Manchester, United Kingdom Office Angels Full time

    **Contact Centre Assistant Manager** **Not for profit organisation** **Manchester City Centre** **£26,000 - £35,000 per annum + excellent benefits** **Hybrid working** Office Angels are currently recruiting for a Contact Centre Assistant Manager to join our client based in Manchester City Centre. Duties will include: - Manage and motivate a team of...

  • Payroll Implementation Specialist

    2 weeks ago

    Manchester, United Kingdom Portfolio Payroll Limited Full time

    About Portfolio Payroll LimitedPortfolio Payroll Limited is an award-winning global SaaS business that prioritizes payroll excellence. We're seeking a skilled Payroll Implementation Specialist to join our dynamic team in Manchester.The ideal candidate will have experience onboarding new clients into a bureau or accountancy practice, as well as manual...

  • Payroll Implementation Consultant

    1 month ago

    Manchester, United Kingdom Portfolio Payroll Limited Full time

    Exciting New Payroll opportunity in Manchester! - Payroll Implementation Consultant Are you passionate about Payroll? If so, would you like to… Work for an award-winning global SaaS business Be part of the most progressive and dynamic payroll bureau in the UK Be part of exponential growth, with amazing progression opportunities Join an exciting and...

  • Payroll Solutions Consultant

    1 month ago

    Manchester, United Kingdom Portfolio Payroll Limited Full time

    Exciting New Payroll opportunity in Manchester! - Payroll Solutions Consultant Are you passionate about Payroll? If so, would you like to… Advise on all aspects of payroll processing and compliance Highlight any commercial options that can assist the client/business Supporting the sales team Undertake coaching/training sessions with sales support...

  • Payroll Account Executive

    1 month ago

    Manchester, United Kingdom Portfolio Payroll Limited Full time

    Exciting New Payroll opportunity in Manchester! - Payroll Account Executive Are you passionate about Payroll? If so, would you like to… Advise on all aspects of payroll processing and compliance Highlight any commercial options that can assist the client/business Supporting the sales team Undertake coaching/training sessions with sales support...

  • Payroll Supervisor

    17 hours ago

    Manchester, United Kingdom Portfolio Payroll Full time

    My client is a large client payroll accountants in Manchester Center. Based in a strong team you will be a Payroll Supervisor managing a portfolio of clients and assisting with leading the team. Our client is looking for a Payroll Supervisor to join themon a permanent basis. Reporting directly to the Payroll manager, you will be responsible for the timely...

  • Payroll Manager

    2 hours ago

    Manchester, United Kingdom Portfolio Payroll Full time

    **Job Summary** My client is a specialist HR services business in central Manchester area who are currently recruiting for a Payroll Process Manager to join their team. **Key Duties/Tasks**: Reporting to the Head of Payroll & Commissions, you will take responsibility for the effective and efficient delivery of payroll services to the UK Group of companies....

  • Executive Payroll Advisor

    2 weeks ago

    Manchester, United Kingdom Portfolio Payroll Limited Full time

    Payroll Career Opportunities in ManchesterWe are seeking a talented Pre-Sales Payroll Executive to join our team at Portfolio Payroll Limited in Manchester, with a salary range of £30,000 - £35,000 per annum.About the Position:The successful candidate will be responsible for coaching Business Development Managers on payroll and legislation laws, providing...

  • Payroll Manager

    6 minutes ago

    Manchester, United Kingdom Portfolio Payroll Full time

    Hybrid 2-3 days in the office. Payroll - Lead the processing of all end to end monthly internal payrolls. - Assist with the updating of the HR & Payroll system with pay related information. - Provide excellent customer service and advise to employees on general payroll queries. - Manage onboarding process for new starters. - Issue P45's to leavers. -...

  • Payroll Onboarding Specialist

    2 weeks ago

    Manchester, United Kingdom Portfolio Payroll Limited Full time

    Exciting New Payroll opportunity in Manchester!- Payroll Onboarding Specialist Are you passionate about Payroll?If so, would you like to… Work for an award-winning global SaaS business Be part of the most progressive and dynamic payroll bureau in the UK Be part of exponential growth, with amazing progression opportunities Join an exciting and vibrant...

  • Payroll Implementation Specialist

    4 weeks ago

    Manchester, United Kingdom Portfolio Payroll Limited Full time

    Exciting New Payroll opportunity in Manchester!- Payroll Implementation Specialist Are you passionate about Payroll?If so, would you like to… Work for an award-winning global SaaS business Be part of the most progressive and dynamic payroll bureau in the UK Be part of exponential growth, with amazing progression opportunities Join an exciting and vibrant...