Payroll Contact Centre Admin Assistant
5 months ago
Ensures that all service desk queries and telephone communications are triaged and direct ed to the responsible Payroll or Pensions team and/or team member. Support Payroll Services Team Leaders with all admin tasks
Triages the main Payroll Services Help Desk queries, categorise and assign the service requests to the appropriate team to resolve with the SLA
Answers telephone calls from MFT employee, create Service Desk tickets requests to direct onto the appropriate team member
Answers payroll queries for first line resolution
Assists the Payroll/Pensions Team Leaders with all aspects of general administration
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
**POST**: Payroll Contact Centre Assistant
**DEPARTMENT**: Payroll Services
**BAND**: 2
**HOURS PER WEEK**: up to 37.5
**REPORTS TO**: Payroll Team Leader
**RESPONSIBLE FOR**: N/A
**WORK BASE**: Parkway One
JOB PURPOSE
KEY DUTIES AND RESPONSIBILITIES
Triages the main Payroll Services Help Desk queries, categorise, and assign the service requests to the appropriate team to resolve with the SLA
Answers telephone calls from MFT employee, create Service Desk tickets requests to direct onto the appropriate team member
Answers payroll queries for first line resolution
Assists the Payroll/Pensions Team Leaders with all aspects of general administration
Works as a member of the Payroll Services Contact Centre, as required
Ensures that all duties are undertaken in accordance with General Data Protection Regulations
Prioritises own workload
Enhance own performance through continuously developing own knowledge, skills, and behaviours to meet the current and future requirements of the job and respond to the learning needs of the MFT.
Regularly review own practices and makes changes in accordance with current and/or best practice, makes suggestions for improved practice and identifies where other activities affect own practice
Achieves and demonstrates agreed standards of personal and professional development within agreed timescales
Contributes positively to the effectiveness and efficiency of the teams in which they work
Undertakes any other duties at the request of the line manager, which are commensurate with the role, including project work
To act in ways that support equality and diversity and the rights of individuals, ensuring own practice is in accordance with MFT policies. Identifies and acts when own or others’ action undermines equality and diversity
KEY RELATIONSHIPS
Payroll Operations Manager
Payroll and Pensions Team Leaders
Payroll/Pensions Officers
Payroll/Pensions Support Officers
Quality Assurance & Improvement Lead
Please see full job description attached to the Vacancy
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