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Contact Centre Team Leader Position

2 months ago

Manchester, United Kingdom Hamilton Woods Full time
Job Overview

We are seeking a highly skilled Contact Centre Team Leader to join our team at Hamilton Woods Associates.

The successful candidate will be responsible for supervising our out of hours call team, providing emergency response to issues surrounding security, CCTV, door entry, ASB, and repairs.

The role requires working shifts of 6pm-6am with a 4 on 4 off pattern, ensuring seamless coverage and excellent customer service.

Key Responsibilities:

  • Supervise and lead the out of hours call team to ensure efficient and effective response to customer queries and issues.
  • Provide guidance and support to team members to enhance their skills and performance.
  • Collaborate with other departments to resolve complex issues and improve overall customer experience.

Requirements:

  • Proven experience in a contact centre or customer service role, with a focus on emergency response.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Ability to work effectively in a fast-paced environment, with a focus on customer satisfaction.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Apply Now:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to Hamilton Woods Associates.