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Contact Centre Team Leader

2 months ago

Manchester, United Kingdom Hamilton Woods Full time

Contact Centre Team Leader

Job Summary

We are seeking an experienced Contact Centre Team Leader to join our team at Hamilton Woods. As a Contact Centre Team Leader, you will be responsible for overseeing a team of multi-skilled staff who deliver a high-quality 24-hour service, including security, CCTV, concierge, mobile patrols, anti-social behaviour, and fire alarm response.

Key Responsibilities

  • Lead a team of customer service representatives to ensure excellent service delivery and high-quality customer experience
  • Liaise with the Police and Council to reduce and prevent incidents of crime and anti-social behaviour
  • Develop and implement training programs to enhance staff skills and knowledge
  • Monitor and manage sickness absence, ensuring adequate staffing levels to meet customer needs
  • Conduct regular safety inspections and risk assessments to ensure a safe working environment
  • Collaborate with the Night Manager to manage the team shift rota and ensure 24/7 coverage

Requirements

  • Full UK driving licence

What We Offer

Hamilton Woods offers a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and experienced leader looking for a new challenge, please apply with your CV and a covering letter outlining your experience and suitability for the role.