Contact Centre Team Leader

13 hours ago


Manchester, United Kingdom Hamilton Woods Full time
Contact Centre Team Leader

Hamilton Woods Associates is seeking a highly skilled Contact Centre Team Leader to oversee a team of multi-skilled staff providing a high-quality 24-hour service. The successful candidate will be responsible for supervising a team, managing shift rotas, and ensuring adequate staffing levels.

Key Responsibilities:
  • Oversee a team of staff delivering a high-quality 24-hour service, including security, CCTV, concierge, mobile patrols, anti-social behaviour, and fire alarm response.
  • Liaise with the Police and Council to reduce and prevent incidents of crime and anti-social behaviour.
  • Carry out the induction process with new team members, training them in all aspects of their job role, health and safety, and welfare issues.
  • Assist and support the Night Manager to manage the team shift rota, ensuring adequate staffing levels covering 24 hours per day, 365 days a year.
  • Monitor and effectively manage sickness absence when required.
  • Identify and address training needs.
  • Record complaints received.
  • Attend management meetings and training as required.
  • Conduct regular safety inspections and risk assessments.
Requirements:
  • Full UK Driving Licence.


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