Senior Accounts Receivable Specialist

3 weeks ago

Colchester, Essex, United Kingdom Informa Full time
Job Overview

At Informa, we embrace diversity and individuality, providing a dynamic environment where you can truly make a difference. Our organization is a global leader in connecting experts with essential knowledge, facilitating their growth through various channels including live events, digital services, and comprehensive research.

With a workforce of over 10,000 professionals across 30 countries, we are proud to be part of the UK's FTSE 100 group of prominent public companies.

In our Global Support division, we deliver expert advice and practical assistance to the Informa Group and its numerous business units. Our collaborative approach spans various sectors including technology, finance, legal, corporate development, human resources, communications, and operations, ensuring that we effectively support our brands in serving their clients and achieving corporate success.

Role Purpose

The primary objective of this position is to ensure the timely collection of all outstanding payments owed to Informa, adhering to established collection policies and procedures to meet financial targets. Additionally, the role involves managing accounts that have surpassed credit limits or payment terms to mitigate potential bad debts.

Maintaining a professional, efficient, and knowledgeable interaction with both customers and colleagues is essential. You will be responsible for resolving customer inquiries and securing payments within agreed credit terms while fostering and enhancing valuable customer relationships.

It is crucial to comply with all company policies and execute specific responsibilities within designated timeframes, all while delivering exceptional service to Informa's clients and team members.

Key Responsibilities

The Credit Control Specialist will undertake the following key responsibilities, along with any other reasonable tasks as assigned:

  • Highlighting the customer portal during communications with clients
  • Collecting all outstanding payments in accordance with credit control policies to achieve collection targets
  • Managing accounts that have exceeded credit limits or terms to reduce bad debt
  • Building strong internal and external relationships with sales teams and customers
  • Ensuring accurate and timely entry of customer contact notes into SAP or relevant systems
  • Proactively managing outstanding sales balances and contacting customers for payment prior to event start dates when applicable
  • Resolving queries promptly and collecting aged debts to minimize bad debt provisions
  • Handling simple disputes and escalating complex issues to the Team Leader
  • Meeting monthly cash collection targets for assigned accounts
  • Managing unallocated cash items and collaborating with the Cash Application team to apply funds as appropriate
  • Providing weekly reports to the business regarding current debt levels for your division
  • Completing necessary documentation for customers to facilitate payment processing (vendor request forms, tax forms, etc.)
Qualifications
  • Strong understanding of customer operations processes
  • Familiarity with best practices in customer service operations
  • Proficiency in SAP systems is preferred
  • Relevant qualifications are advantageous
Skills & Abilities
  • Excellent communication skills with the ability to cultivate relationships with diverse stakeholders
  • Proficient in Microsoft Excel, Word, and Outlook
  • Ability to remain calm and approachable under pressure
  • Knowledge of relevant internal systems
  • Integrity, tact, and diplomacy in all interactions
  • Team-oriented with a collaborative mindset
  • Capability to manage a variety of related tasks
  • Proactive problem-solving skills
  • Exceptional customer service abilities
  • Strong time management skills
  • Flexibility within the role
  • Outstanding oral and written communication skills
Additional Information

At Informa, we strive to create a rewarding and supportive work environment. Here are some of the benefits you can expect:

  • Flexibility: We value the balance between office and remote work.
  • Community: A welcoming culture with various social events and active diversity initiatives.
  • Impact: Opportunities to volunteer and engage in charitable activities.
  • Career Development: Access to training, mentoring, and internal job opportunities.
  • Time Off: Generous annual leave policy and additional leave options.
  • Personal Benefits: A range of options including company-funded private medical coverage.
  • ShareMatch Scheme: Opportunity to become a shareholder with matching shares.
  • Wellbeing Support: Comprehensive support for mental health and wellness.
  • Awards: Recognition programs for outstanding contributions.
  • Global Collaboration: Work with teams from around the world.

We focus on energy and ambition, welcoming candidates who possess a mix of skills and experiences. At Informa, we promote inclusive environments where diverse perspectives are valued. We are an Equal Opportunities Employer, making decisions based on qualifications and merit without discrimination.

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