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Senior Accounts Receivable Specialist
3 months ago
At Informa, every day presents unique challenges and opportunities, and you will be part of a vibrant community that empowers you to make a significant difference.
As a global organization, we connect experts with valuable insights, enabling them to enhance their knowledge and capabilities through various channels, including live events, digital solutions, and academic research.
With a workforce of over 10,000 professionals across 30 countries, we are proud to be part of the UK's FTSE 100 group of prominent public companies.
In our Global Support division, we deliver specialized guidance and hands-on assistance to the Informa Group and its diverse business units. Our collaborative approach spans various sectors, including technology, finance, legal, corporate development, human resources, communications, and operations, all aimed at helping our brands effectively serve their clients and achieve corporate success.
Role PurposeThe primary objective of this position is to ensure the timely collection of all outstanding payments owed to Informa, adhering to established collection policies and procedures to meet financial targets. Additionally, the role involves managing collections from clients who have surpassed their credit limits or payment terms to mitigate potential bad debts.
It is essential to maintain a professional, efficient, and knowledgeable interaction with both customers and colleagues, addressing inquiries and securing payments within credit terms while fostering and enhancing valuable customer relationships.
Compliance with company policies is crucial, and specific responsibilities must be executed within designated timeframes while delivering exceptional service to all Informa clients and team members.
Key ResponsibilitiesThe Credit Control Specialist will undertake the following key responsibilities, along with any other reasonable tasks as required:
- Highlighting the customer portal during communications with clients
- Collecting all payments owed to Informa in accordance with credit control policies to achieve collection targets
- Recovering funds from clients who have exceeded their credit limits or payment terms to reduce bad debt
- Building strong internal and external relationships with sales teams and customers
- Ensuring all customer interaction notes are accurately recorded and updated in SAP or the relevant system
- Managing outstanding sales balances and proactively contacting clients for payment before the event start date, as applicable
- Resolving customer queries promptly and collecting aged debts to minimize bad debt provisions
- Handling simple disputes and escalating complex issues to the Team Leader
- Meeting monthly cash collection targets set for specific accounts
- Managing unallocated cash items on assigned accounts and collaborating with the Cash Application team to apply funds when appropriate documentation is obtained from the customer
- Providing weekly reports to the business detailing current debt levels for the assigned division
- Completing necessary documentation for customers to facilitate payment processing (vendor request forms, tax forms, etc.)
- Strong understanding of customer operations processes
- Familiarity with best practices in customer service operations
- Proficiency in SAP systems is preferred
- Relevant qualifications are advantageous
- Excellent communication skills with the ability to build relationships with a diverse range of stakeholders
- Proficient in Microsoft Excel, Word, and Outlook
- Ability to remain approachable under pressure
- Knowledge of relevant internal systems
- Demonstrate integrity, tact, and diplomacy
- Collaborative team player
- Capable of managing a variety of related tasks
- Proactive problem-solving skills
- Exceptional customer service abilities
- Strong time management skills
- Flexibility within the role
- Outstanding oral and written communication skills
At Informa, we strive to create a rewarding, supportive, and enjoyable work environment for all employees. Here are some of the benefits you can expect:
- Flexibility: We are highly rated for the flexibility and trust provided to our colleagues, allowing for a balance between office and remote work.
- Community: A welcoming culture with opportunities for social engagement, charity events, and active diversity and inclusion initiatives.
- Impact: Up to four days per year dedicated to volunteering, with charity match funding available.
- Career Development: Opportunities for professional growth through tailored training, mentoring, and access to thousands of courses on LinkedIn Learning.
- Time Off: 25 days of annual leave, increasing to 27 days after two years, plus a birthday leave day and the option to work remotely for up to four weeks a year.
- Personal Benefits: A variety of options to choose from, including company-funded private medical coverage.
- ShareMatch Scheme: An opportunity to become an Informa shareholder with free matching shares.
- Wellbeing Support: Comprehensive support including EAP assistance, mental health resources, and healthy living subsidies.
- Awards: Recognition programs for outstanding contributions and achievements.
- Global Collaboration: Opportunities to work with teams across the globe.
We value energy and ambition and seek colleagues who are eager to contribute and drive results. If you possess most of the skills and experience outlined, we encourage you to consider this opportunity.
Informa is committed to creating inclusive environments where diverse perspectives are valued. We are an Equal Opportunities Employer, making decisions based on qualifications and merit without discrimination based on protected characteristics. For more information, please refer to our website.
