Customer Engagement Analyst

3 weeks ago


Leeds, Leeds, United Kingdom Zachary Daniels Recruitment Full time £45,000

CUSTOMER ENGAGEMENT ANALYST | RETAIL/ CONSUMER FOCUSED BRAND | £45K | LEEDS/ HYBRID

Zachary Daniels Recruitment is collaborating with a beloved lifestyle brand in search of a proactive and detail-oriented Customer Engagement Analyst to enhance their team.

This position plays a vital role in shaping customer relationship management initiatives and ensuring tailored and impactful communication across various platforms.

Key Responsibilities:

  • Examine customer data to generate insights and strategies that promote customer acquisition, retention, and loyalty.
  • Oversee and refine the CRM system to guarantee data integrity, segmentation, and effective campaign execution.
  • Design and execute targeted marketing initiatives across email, SMS, social media, and additional channels.
  • Track and analyze campaign performance, offering actionable insights to enhance effectiveness.
  • Work collaboratively with cross-functional teams, including marketing, sales, and customer service, to ensure unified customer communication strategies.
  • Identify areas for process enhancements and automation within the CRM framework.
  • Stay informed about industry trends and best practices in CRM and data analytics.

Qualifications:

  • Minimum of 3 years in a CRM analyst or comparable role, ideally within a retail or lifestyle brand.
  • Expertise in CRM platforms (e.g., Bloomreach, Salesforce, HubSpot) and marketing automation tools.
  • Strong analytical capabilities and experience with data analysis tools (e.g., Excel, SQL, Google Analytics).
  • Exceptional communication skills with the ability to convert data insights into actionable business strategies.
  • Detail-oriented with robust organizational and project management skills.
  • Capacity to work independently as well as collaboratively within a team.

Explore this opportunity to learn more about the role of Customer Engagement Analyst.

Zachary Daniels is a specialized recruitment consultancy focusing on various sectors including Buying, Merchandising & Ecommerce, Design, Technical, Wholesale & Production, Finance, HR & Talent, Marketing, Digital & Technology, and more.



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