Customer Engagement Strategist

3 weeks ago


Leeds, Leeds, United Kingdom Phoenix Renewables Ltd Full time

Position Overview:

Phoenix Renewables Ltd is seeking an innovative and strategic Customer Lifecycle Manager to enhance our marketing initiatives. In this role, you will be pivotal in crafting and executing customer lifecycle strategies aimed at fostering enduring engagement and loyalty. Your collaboration with essential stakeholders will be crucial in delivering tailored communications that enrich the customer journey and maximize lifetime value.

  • Formulate and execute customer lifecycle strategies
  • Establish a data-driven segmentation framework
  • Oversee CRM strategies and campaigns
  • Adopt a continuous testing and learning methodology
  • Engage with cross-departmental teams
  • Deliver consistent updates to primary stakeholders
  • Develop an interactive live chat strategy

Required Qualifications:

  • 3-5 years of experience in lifecycle marketing
  • Demonstrated success in managing CRM initiatives
  • Strong analytical capabilities and knowledge of web analytics
  • Familiarity with ESP or DSP platforms
  • Proficient technical skills (HTML, CSS)

Benefits of Working with Us:

  • Attractive salary package
  • Comprehensive annual leave and holiday benefits
  • Private health and wellness benefits
  • Car allowance program
  • Career advancement opportunities

We are dedicated to fostering an inclusive and diverse work environment where every individual can succeed. If you are enthusiastic about customer engagement and making a meaningful difference, we encourage you to consider this opportunity.



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