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Customer Engagement Strategist

2 months ago

Leeds, Leeds, United Kingdom Phoenix Renewables Ltd Full time

Position Overview:

We are seeking an innovative and strategic Customer Lifecycle Manager to enhance our marketing initiatives at Phoenix Renewables Ltd. In this role, you will be tasked with crafting and executing customer lifecycle strategies aimed at fostering long-term engagement and loyalty among our clientele. Your collaboration with essential stakeholders will be crucial in delivering tailored communications that enrich the customer journey and maximize lifetime value.

  • Establish and refine customer lifecycle strategies
  • Execute a data-driven segmentation framework
  • Oversee CRM strategies and marketing campaigns
  • Adopt a continuous testing and learning methodology
  • Engage with cross-departmental teams
  • Provide consistent updates to key stakeholders
  • Design and implement a live chat strategy

Required Qualifications:

  • 3-5 years of experience in lifecycle marketing
  • Demonstrated success in managing CRM initiatives
  • Strong analytical capabilities and knowledge of web analytics
  • Familiarity with ESP or DSP platforms
  • Proficient technical skills (HTML, CSS)

Benefits of Working with Us:

  • Attractive salary package
  • Comprehensive annual leave and holiday provisions
  • Private health and wellness benefits
  • Vehicle benefit program
  • Career advancement opportunities

We are dedicated to fostering an inclusive and diverse work environment where every individual can succeed. If you are enthusiastic about customer engagement and making a meaningful difference, we look forward to your interest.