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Customer Relationship Management Analyst
2 months ago
Industry: Retail/Lifestyle Brand
Salary: £45K
Location: Leeds/Hybrid
Zachary Daniels Recruitment is collaborating with a well-regarded lifestyle brand in search of a proactive and detail-oriented Customer Relationship Management Analyst to enhance their team.
This position plays a vital role in shaping customer relationship management initiatives and ensuring tailored and impactful communication across various platforms.
Key Responsibilities:
As a Customer Relationship Management Analyst, your duties will include:
- Evaluating customer data to generate insights and strategies aimed at boosting customer acquisition, retention, and loyalty.
- Overseeing and refining the CRM platform to guarantee data integrity, segmentation, and effective campaign execution.
- Tracking and analyzing campaign performance, offering actionable insights to enhance effectiveness.
- Identifying potential areas for process enhancements and automation within the CRM framework.
- Keeping abreast of industry trends and best practices in CRM and data analytics.
Qualifications:
To qualify for the role of Customer Relationship Management Analyst, candidates should possess:
- A minimum of 3 years of experience in a CRM analyst or related position, ideally within a retail or lifestyle sector.
- Expertise in CRM platforms (e.g., Bloomreach, Salesforce, HubSpot) and marketing automation tools.
- Strong analytical capabilities and familiarity with data analysis tools (e.g., Excel, SQL, Google Analytics).
- Exceptional communication skills with the ability to convert data insights into actionable business strategies.
- A keen eye for detail coupled with robust organizational and project management skills.
We invite you to explore this opportunity further and consider the role of Customer Relationship Management Analyst.
