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Energy Expert
2 months ago
We are seeking a skilled and enthusiastic Energy Expert to join our team at our Isle of Wight Retail Hub. As an Energy Expert, you will be responsible for interacting with customers through face-to-face, telephony, and live chat, providing exceptional customer service and support.
About the Role:- Provide customer support and answer inquiries related to energy bills, complaints, and technical meter issues.
- Share energy efficiency tips and tricks with customers to help them reduce their energy consumption.
- Work towards sales and service goals, collaborating with local charities and organizations to promote our charitable foundation, 'Utilita Giving.'
- Adapt to different customer contact channels, including face-to-face, live chat, and phone support.
- A structured bonus scheme with personal and business elements.
- Career progression opportunities, with training and clear progression pathways to help you achieve your goals.
- 25 days annual leave plus bank holidays.
- Access to the Unmind App for mental wellbeing support.
- A healthcare scheme, including dental, eye care, and treatments.
- An Employee Assistance Programme, providing access to a dedicated GP line, counselling support, and legal and financial advice.
- Exclusive packages for home Sky TV and broadband.
- A paid volunteering day every year to give back to the community.
- A pension scheme, with the company contributing 4% of your salary when you contribute 5%.
Utilita Energy is the energy company of choice for over 800,000 homes across the UK, providing award-winning apps and smart meters to help customers manage their energy usage. We are committed to sustainability, with a goal of being net zero by 2030.
