Energy Expert Support Advisor

3 days ago

London, Greater London, United Kingdom Fuse Energy Full time
Customer Support Specialist

Fuse Energy, a pioneering renewable energy startup, is seeking a dedicated and proactive Customer Support Specialist to join our team. As we expand quickly to develop a terawatt of renewable capacity, we need someone who can play a crucial part in maintaining our high standards of service.

About the Role

This role provides hands-on experience in the renewable energy sector, giving you the chance to grow within the company as we scale and expand. You'll work directly with customers to address inquiries, manage account issues, and ensure a smooth experience from onboarding through ongoing support.

Key Responsibilities
  • Deliver excellent after-sales support through chat channels and emails.
  • Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach.
  • Resolve service-related issues quickly and professionally.
  • Offer advice to customers on how to maximise their energy savings.
  • Work collaboratively with internal teams to continuously improve the customer experience.
Requirements
  • Bachelor's degree required.
  • Exceptional verbal and written communication skills.
  • Ability to work both independently and collaboratively in a team environment.
  • Excellent communication skills and a genuine passion for helping customers.
  • Strong problem-solving skills and the ability to manage challenging situations with patience.
  • Interest in the energy industry and a desire to help customers make informed decisions.
  • Previous experience in customer service, ideally within the energy or utilities sector, is a plus but not necessary.
Benefits
  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • Biannual bonus scheme.
  • Fully expensed tech to match your needs.
  • 28 days paid annual leave per year.
  • Free breakfast and dinner for office-based employees.

We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong interest in the energy industry. If you're a motivated and proactive individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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