Energy Customer Service Expert
4 days ago
Fuse Energy is a pioneering renewable energy startup on a mission to make electricity cheaper, greener, and more accessible. As a rapidly expanding company, we're developing a terawatt of renewable capacity to power the world.
About UsWe've received $90M in investments from top investors like Balderton, Lakestar, Accel, Creandum, Lower carbon, and Ribbit. Our leadership team includes industry experts Alan Chang, ex-CRO of Revolut, and Charles Orr, former Head of Strategy at Revolut. Located in the heart of Canary Wharf, our high-performance team comprises former engineers and operators from leading companies such as Revolut, Tesla, and Volatile.
About the RoleAs a dedicated and proactive Energy Customer Service Expert, you'll play a crucial part in maintaining our high standards of service, working directly with customers to address inquiries, manage account issues, and ensure a smooth experience from onboarding through ongoing support. This role provides hands-on experience in the renewable energy sector, giving you the chance to grow within the company as we scale and expand.
Key Responsibilities- Deliver exceptional after-sales support through chat channels and emails
- Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach
- Resolve service-related issues quickly and professionally
- Offer advice to customers on how to maximise their energy savings
- Work collaboratively with internal teams to continuously improve the customer experience
- Work 40 hours per week, with shift work (including the option for paid overnight shifts)
- Bachelor's degree required
- Exceptional verbal and written communication skills
- Ability to work both independently and collaboratively in a team environment
- Excellent communication skills and a genuine passion for helping customers
- Strong problem-solving skills and the ability to manage challenging situations with patience
- Interest in the energy industry and a desire to help customers make informed decisions
- Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary
- Ability to work in-office
- Competitive salary: £38,000 - £45,000 per annum
- Biannual bonus scheme
- Fully expensed tech to match your needs
- 28 days paid annual leave per year
- Deliveroo breakfast and dinner for office-based employees
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