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Sales Operations Specialist
2 months ago
The Internal Sales Coordinator will play a crucial role in supporting our sales team, ensuring the smooth operation of sales processes, and maintaining high levels of customer satisfaction. This position requires a detail-oriented, organized, and proactive individual who can manage multiple tasks efficiently and contribute to our sales goals.
Key Responsibilities:- Sales Support: Assist the sales team with order processing, managing customer inquiries, and preparing sales documentation.
- Customer Service: Serve as the primary point of contact for customers, addressing their needs and resolving issues promptly.
- Order Management: Coordinate and track orders from initiation to delivery, ensuring timely and accurate fulfillment.
- CRM Management: Maintain and update customer records in the CRM system, ensuring data accuracy and completeness.
- Reporting: Generate sales reports and analysis to support strategic decision-making.
- Communication: Liaise with internal departments (e.g., logistics, finance, marketing) to ensure seamless operations and customer satisfaction.
- Problem Solving: Address and resolve any sales-related issues or discrepancies efficiently.
- Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.
- Strong Organizational Skills: Ability to manage multiple tasks and prioritize responsibilities.
- Excellent Communication Skills: Effective communication with customers, sales team, and internal departments.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce) is a plus.
- Customer-Centric Mindset: Focus on delivering exceptional customer service and building strong relationships.
- Competitive Salary and Benefits: A comprehensive compensation package that rewards your hard work and dedication.
- Opportunities for Growth: Professional development and training to help you advance in your career.
- Collaborative Work Environment: A supportive and dynamic team that values teamwork and open communication.
