Area Facilities Management Lead
3 weeks ago
Regional Facilities Manager
Salary: £50,000 - £52,000 per annum
Job Overview
The Regional Facilities Manager (RFM) plays a crucial role in overseeing the technical teams responsible for Planned Preventative Maintenance (PPM) and Reactive maintenance services. This position demands effective management of technicians and client relationships, ensuring the establishment and maintenance of strong working partnerships.
The RFM is tasked with ensuring that all services comply with relevant legislative and regulatory standards while meeting established service level agreements. Additionally, the role involves conducting compliance audits promptly and implementing corrective actions as necessary, all while fostering a culture of continuous improvement and supporting the training of direct reports.
Key Responsibilities
- Foster a collaborative team culture across the region, aligned with the values of City and its clients.
- Promote a culture of safety within the region, ensuring effective reporting and investigation of potential hazards, incidents, and accidents.
- Guarantee that all sites are operational 24/7 to provide both reactive and planned maintenance services.
- Offer technical guidance and mentorship to RMTE Supervisors.
- Identify underperformance against KPIs and implement action plans for improvement.
- Ensure availability of necessary tools and equipment for maintenance tasks.
- Assist the Divisional Manager with technical, personnel, and facilities management process issues.
- Provide support for the Divisional Manager during absences, holidays, and meetings as needed.
- Complete required reports and compliance documentation, addressing issues as they arise.
- Audit facilities management documentation and develop action plans for any non-compliance issues.
- Respond promptly to Helpdesk inquiries, ensuring effective resolution in line with service level agreements.
- Participate in site project meetings when necessary, ensuring adequate support from other disciplines on specialized issues.
- Conduct regular meetings with your line manager and direct reports to ensure effective communication of all relevant updates and operational practices.
- Maintain regular communication with clients regarding all facilities management activities within agreed KPIs.
- Adhere to all company policies and procedures, participating in the recruitment and selection process for Supervisor/Technician roles within your area.
- Comply with health and safety legislation and company processes at all times, staying informed of any legislative changes impacting your role or team.
- Utilize Computer-Aided Facilities Management (CAFM) systems as instructed.
- Ensure all jobs are logged and closed upon completion using the CAFM system.
- Review Management Information (MI) for your area to ensure delivery of key customer KPIs.
Required Knowledge, Skills, and Abilities
- Minimum education of GCSE/Standard Grade level.
- Recognized technical background with experience in hard facilities management.
- Ideally possess NVQ Level 3/City and Guilds 236 Part 1 & 2 or equivalent in electrical installation/maintenance; other technical qualifications in HVAC, refrigeration, and plumbing are also considered.
- Preferably a member of CIBSE, BIFM, or equivalent professional body.
- Understanding of service and repair requirements for a variety of electrical and mechanical equipment.
- Essential knowledge of maintenance services within the facilities management industry, with desirable experience in a multi-client contracted environment and PPM compliance.
- Proven experience in effectively leading and managing a team.
- Experience in developing client relationships at a stakeholder level is advantageous.
- Strong computer literacy, with experience in data extraction, collation, and presentation, as well as familiarity with CAFM systems.
- Excellent written and verbal communication skills.
- Strong planning, organizing, prioritization, and project management abilities.
- Results-oriented with accountability for personal and team performance.
- Effective problem-solving and decision-making skills.
- Highly adaptable and self-motivated.
- Experience in managing financial budgets.
- Ability to collaborate effectively within both City and client teams.
About City Facilities Management Holdings Ltd
Established in 1985 by Willie and Susan Haughey, City Refrigeration Holdings has transformed the facilities management industry through a commitment to collaboration and transparency. The company has grown significantly, employing over 12,000 individuals and operating across Europe, Australia, North America, and Asia. City Facilities Management is dedicated to delivering unparalleled professionalism, quality, customer service, and value to its partners worldwide.
Our Benefits
Documents
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