Regional Facilities Operations Manager

3 weeks ago

West Yorkshire, United Kingdom City Facilities Management Holdings Ltd Full time

Regional Facilities Operations Manager

Salary: £50,000 - £52,000 per annum

Location: West Yorkshire & Humberside

Job Overview

The Regional Facilities Operations Manager (RFOM) will oversee the technical teams responsible for Planned Preventative Maintenance (PPM) and Reactive maintenance services. This position necessitates effective management of technicians and client relationships, ensuring strong partnerships are fostered and maintained.

The RFOM is tasked with ensuring that services are provided in accordance with legislative and regulatory standards while fulfilling service level agreements. Additionally, you will be responsible for executing a series of compliance audits promptly, implementing corrective measures as necessary, and facilitating the training of all direct reports.

Key Responsibilities

  • Foster and enhance a collaborative team culture throughout the region, aligned with the values of City and its clients.
  • Promote a culture of safety within the region, ensuring effective reporting and investigation of potential hazards, incidents, and accidents.
  • Guarantee that all sites are operational 24/7 to provide both reactive and planned maintenance services.
  • Offer technical guidance and coaching to RMTE Supervisors.
  • Address underperformance against KPIs and implement action plans for improvement.
  • Ensure availability of all necessary tools and equipment for maintenance tasks.
  • Assist the Divisional Manager with technical, personnel, and facilities management processes.
  • Provide coverage for the Divisional Manager during absences, holidays, and meetings as needed.
  • Complete required reports and compliance documentation, addressing issues as they arise.
  • Audit facilities management documentation and establish action plans for any compliance discrepancies.
  • Respond promptly to all Helpdesk inquiries, ensuring effective resolution in line with service level agreements.
  • Participate in site project meetings during trials, renewals, or remodels, ensuring adequate support from other disciplines as required.
  • Conduct regular meetings with your line manager and direct reports to ensure effective communication of all relevant updates and operational procedures.
  • Maintain regular communication with clients regarding all facilities management activities within agreed KPIs.
  • Adhere to all City policies and procedures, participating in the recruitment and selection process for Supervisor/Technician vacancies in your area.
  • Comply with all health and safety regulations and company processes at all times, staying informed of any legislative changes impacting your role or team.
  • Utilize Computer-Aided Facilities Management (CAFM) and other systems as directed.
  • Ensure all jobs are logged and closed only upon completion using the CAFM system.
  • Review Management Information (MI) for your area to ensure the delivery of key customer KPIs.

Required Qualifications and Skills

  • Minimum education level: GCSE/Standard Grade.
  • Recognized technical background with experience in hard facilities management.
  • Ideally possess NVQ Level 3/City and Guilds 236 Part 1 & 2 or equivalent in electrical installation/maintenance; other technical qualifications in HVAC, refrigeration, and plumbing will also be considered.
  • Preferably a member of CIBSE, BIFM, or equivalent.
  • A solid understanding of service and repair requirements for various electrical and mechanical equipment.
  • Essential knowledge of maintenance services within the facilities management industry, with desirable experience in a multi-client contracted environment and PPM and compliance background.
  • Proven experience in effectively leading and managing a team.
  • Desirable experience in developing client relationships at a stakeholder level.
  • Strong PC skills, with experience in data extraction, collation, and presentation, along with familiarity using a CAFM system.
  • Excellent written and verbal communication skills.
  • Strong planning, organizing, prioritization, and project management abilities.
  • Results-oriented, taking accountability for personal and team performance.
  • Effective problem-solving and decision-making skills.
  • Highly adaptable and self-motivated.
  • Experience in managing financial budgets.
  • Ability to collaborate effectively within both City and client teams.

About City Facilities Management Holdings Ltd

Established in 1985 by Willie and Susan Haughey, City Refrigeration Holdings has aimed to transform the facilities management sector. The founders built their enterprise on principles of collaboration and transparency, fostering long-term, mutually beneficial partnerships with clients. Each partnership is tailored to the unique needs of the business, implemented through a bespoke, self-delivered model.

This commitment has enabled City Group to evolve from its modest beginnings into one of the most trusted facilities management companies globally, employing over 12,000 individuals and establishing divisions across Europe, Australia, North America, and Asia. The company has diversified its service offerings to include maintenance and engineering, technical procurement and support, cleaning, and ancillary services across retail, residential, and commercial sectors.

Now more than three decades into its journey, City remains committed to the core values set forth by Lord and Lady Haughey, passionately delivering unparalleled professionalism, quality, customer service, and value to partners worldwide.

Our Benefits

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