Regional Facilities Assistant

6 months ago

West Byfleet, United Kingdom Lifestory Group Full time

**Location**:Regionally based role with frequent travel across Berkshire, Buckinghamshire, Hampshire & Surrey (East region)
- **Hours**:Full time role working 35 hours per week, Monday to Friday
- **Salary**: £28,500 per annum + mileage expenses, annual bonus scheme & enhanced benefits package

We are Lifestory, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our developments are beautifully designed offering stunning community living.

If you have relevant property and/or facilities experience and are ready for a fresh challenge within a rewarding, varied role then read on...

**About the role**

Our Regional Property & Facilities Assistants (internally called Roving Lifehosts) provide onsite support across a portfolio of stunning later living developments. You'll provide cover for our site based Lifehosts and ensuring a consistent approach to Health & Safety, Compliance and Customer Engagement in their absence.

Our Lifehosts are the key interface between our home owners and renters and Lifestory Group, focusing on providing great customer service whilst ensuring the Health & Safety requirements of each development are met.

This is a varied, rewarding role and your typical responsibilities will include:

- Developing a technical knowledge of our systems and processes and carry out scheduled tests and checks ensuring our buildings, communal areas, gardens and grounds are maintained to the highest standards
- Regular checks include fire alarm testing, water flushing and emergency light testing
- Facilitation of external contractors and visitors to site
- Support residents during their move in and settling-in process and build great relationships with our residents and their families
- General customer service and being the point of contact for our owners and tenants whilst working on-site
- Whilst on site you'll support and facilitate a range of regular social events in consultation with residents

**About you**

You'll have property / facilities related experience and will be able to confidently work independently covering a portfolio of developments, a full driving licence and own vehicle is essential as this role includes frequent travel across the region.

Key skills we are looking for include:

- Experience of facilities / property management and a knowledge of Health & safety
- Professional and highly organised
- Proactive approach and can-do attitude
- In-person customer service experience
- Excellent communication skills
- Ability to use initiative and work independently
- Strong IT skills - knowledge of Google Workspace is advantage

Location wise we are happy to consider applicants who live within Berkshire, Buckinghamshire, Surrey or Hampshire and who are able to commute across the region.

**Our benefits & rewards**

This is a permanent, full time role offering a basic salary of £28,500 per annum plus annual bonus scheme and mileage expenses.

Employees also enjoy a wealth of benefits, including:

- Enhanced annual leave + holiday buying scheme
- Health cash plan
- Virtual GP
- Contributory pension scheme with additional employer contribution,
- Life Assurance
- Discounts portal, GymFlex, Cycle2Work scheme
- Refer a friend scheme and access to internal opportunities

You will be 'home based' for the purposes of mileage expenses however the expectation is that you'll spend your working days based onsite either at a development or one of our regional offices.
- As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership._

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply_**.**_

**Job Types**: Full-time, Permanent

**Salary**: £28,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: On the road

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