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Customer Success Manager

2 months ago

London, Greater London, United Kingdom ABR Associates Ltd. Full time
About the Role

We are seeking a highly motivated and experienced Client Relationship Manager to join our team at ABR Associates Ltd. as a Customer Success Manager.

As a Client Relationship Manager, you will be responsible for managing all aspects of the renewal cycle, including managing relationships with existing clients, driving customer adoption, and handling inbound queries via email and phone.

You will also be responsible for building long-term relationships with clients at all levels, monitoring customer usage data, and handling up-sell opportunities.

Additionally, you will become the 'voice of the customer' and collaborate successfully with product, editorial, research, and sales teams for best practice.

About the Company

ABR Associates Ltd. is a leading employment agency specializing in placing candidates into permanent positions within Media / Digital, Technology / SAAS, Market Research, Events & Business Information.

We are a highly entrepreneurial and high-growth business based in the heart of central London, with ambitious plans for further growth.

Key Responsibilities
  • Manage all aspects of the renewal cycle, including managing relationships with existing clients.
  • Drive customer adoption and handle inbound queries via email and phone.
  • Build long-term relationships with clients at all levels.
  • Monitor customer usage data and handle up-sell opportunities.
  • Become the 'voice of the customer' and collaborate successfully with product, editorial, research, and sales teams for best practice.
Requirements
  • Minimum of 2 – 3 years experience in an Account Manager or Customer Success role.
  • Experience of managing renewals and driving growth within existing accounts.
  • Understanding of B 2 B subscription-based sales model ideally within FinTech / Financial Data.
  • Strong organisational and time management skills.
  • Outgoing personality, personable, and a team player.