Membership Growth Leader

2 weeks ago


London, Greater London, United Kingdom Virgin Active Full time

Virgin Active is searching for a driven and experienced Head of Membership to lead their Front of House and Membership teams at one of our clubs.

This role offers the opportunity to make a significant impact on the success of our fitness community. You will be responsible for driving membership performance, creating insightful sales reports, and cultivating relationships with local businesses to expand corporate memberships.

Your key responsibilities will include:

  • Developing and implementing strategies to increase membership acquisition and retention.
  • Analyzing membership trends and providing data-driven recommendations for growth.
  • Managing the Front of House team, fostering a positive and supportive work environment.
  • Ensuring exceptional customer service and exceeding member expectations.
  • Collaborating with local businesses to secure corporate partnerships and drive membership sales.

The ideal candidate possesses a strong operational understanding of managing a subscription-based business, proven experience in meeting financial targets, and a successful track record in people management. You will also demonstrate exceptional numeracy skills, budget management abilities, and a commitment to delivering outstanding customer service.


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