Fleet and Specialist Claims Specialist
7 days ago
We are seeking a highly organized and dynamic Claims Handler to join our Fleet and Specialist Products team. As a key member of our team, you will be responsible for proactively managing a portfolio of Fleet and Specialist products in motor claims from start to settlement.
Key Responsibilities- Validate all claims for indemnity and fraud, ensuring accurate and timely decision-making.
- Establish our exposure in respect of all Heads of Damage, ensuring key information is obtained and updated on the claim file.
- Accurately assess claims presented using relevant tools and commercial decision-making to minimize indemnity spend.
- Accountability for own performance against set objectives, including coaching and mentoring of less experienced handlers.
- Perform other ad-hoc tasks as required by the business.
- Significant experience in handling Personal Injury and/or Credit Hire claims, with commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules, and hourly rate costs.
- Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
- Ability to work in a culture of openness, trust, and respect, with a strong focus on customer service and relationship management.
Acorn Insurance and Financial Services Limited is a specialist insurance provider with over 40 years of experience helping people secure motor insurance across the UK. We help over 50,000 customers find a policy that meets their needs and provides peace of mind with high-quality insurance.
What We Offer- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service.
- Additional Buy and Sell Holidays.
- Company Sick Pay Scheme.
- Company Paid Maternity and Paternity Leave.
- Generous Company Pension Scheme.
- Perk Box Online and High Street vouchers and discounts.
- Fresh fruit Deliveries twice a week.
- £250 Refer a friend bonus.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames.
- Free self-development and qualifications via Magpie Learning.
- A comprehensive Mental Health support with a wide network of mental health first aiders and free counselling sessions.
- Free Hot Drinks.
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
All roles are subject to DBS and Financial checks, with any offer made conditional until checks are completed to a satisfactory standard.
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