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Claims Resolution Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Claims Resolution Specialist to join our Total Loss Department. As a Claims Resolution Specialist, you will be responsible for managing a portfolio of policyholder total loss claims through to settlement.
Key Responsibilities- Proactively manage a portfolio of policyholder total loss claims through to settlement.
- Complete thorough indemnity investigations on all cases.
- Work closely with in-house engineers to ensure a fair settlement with the policyholder.
- Ensure that all validated claims are processed within agreed Service Level Agreements (SLAs).
- Provide excellent customer service, taking ownership of all inbound communication.
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer.
- Provide effective communication to policyholders of all claim decisions and progression of insurance claims.
- Maintain effective diary management to reduce settlement time.
- Expertly assess policy indemnity.
- Attention to detail.
- Strong customer service skills.
- Motivated self-starter.
- Confident and persuasive communicator.
- PC literate with excellent administration and processing skills.
- Experience in a telephony environment.
Acorn Insurance and Financial Services Limited has 40 years of experience helping people secure competitive insurance policies across the UK. As a specialist insurance provider, we offer a wide range of insurance policies tailored to our customers' unique needs. We are committed to providing excellent customer service and ensuring that our customers receive the best possible outcome.
What We Offer- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service.
- Additional Buy & Sell Holidays.
- Company Sick Pay Scheme.
- Company Paid Maternity & Paternity Leave.
- Company Pension Scheme.
- Perk Box Online & High Street vouchers and discounts.
- Fresh fruit Deliveries twice a week.
- £250 bonus for every new colleague you recommend to the business.
- Cycle to work scheme.
- Free eye test vouchers and a contribution towards the frames.
- Free self-development & qualifications via Magpie Learning.
- A comprehensive Mental Health support network.
- Free Hot Drinks.
- Dress Down Days.
- Regular Employment Engagement including ongoing competitions with fantastic prizes.
- Charity fundraising events.
