Claims Specialist

4 weeks ago


Liverpool, Liverpool, United Kingdom Massenhove Recruitment Limited Full time
Claims Handler Job Description

Massenhove Recruitment Limited is seeking an experienced Claims Handler to join their growing Noise Induced Hearing Loss Claims team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients.

Daily Responsibilities:

  • Liaise with insurers, policyholders, and brokers to ensure seamless communication.
  • Investigate allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
  • Obtain all relevant evidence and documentation to support claims.
  • Determine appropriate actions to resolve each case, ensuring timely and effective resolution.
  • Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
  • Negotiate settlements within agreed authority limits, ensuring fair and reasonable outcomes.
  • Maintain proactive communication with all parties involved, ensuring transparency and trust.
  • Adhere to documented procedures and client requirements, ensuring compliance and quality.
  • Regularly review and maintain proper reserves, ensuring accurate and up-to-date records.
  • Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.

Skills and Expertise:

  • Essential:
    • Proficiency in managing claims from cradle to grave.
    • Experience managing Noise Induced Hearing Loss claims.
    • Experience in basic disease.
    • Knowledge of how to value claims.
    • Commitment to delivering outstanding customer service.
    • Collaborative team player.
    • Management of personal caseload.
    • Demonstrated adaptability and versatility.
    • Exceptional communication abilities across various levels.
  • Desirable:
    • Familiarity with reserving strategies.

Massenhove Recruitment Limited is committed to a diverse workforce and recruits from a wide available pool of talent, with the hiring, assessment, and selection process being fair, free from bias, and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.


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