Claims Handler

4 days ago


Liverpool, Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time
About the Role

We are seeking a highly organized and dynamic Claims Handler to join our Fleet and Specialist product team at Acorn Insurance and Financial Services Limited.

Key Responsibilities
  • Validate all claims for indemnity and fraud, ensuring accurate and timely decision-making.
  • Assess liability and communicate our decision to claimants or representatives, maintaining strong relationships and effective communication.
  • Establish our exposure in respect of all Heads of Damage, ensuring key information is obtained and updated on the claim file, adhering to company guidelines.
  • Accurately assess quantum of claims presented using relevant tools, minimizing indemnity spend through commercial decision-making.
  • Identify cases where intervening on vehicle losses will reduce our overall exposure, proactively managing diaries to monitor and progress cases.
  • Ensure accurate reserves in line with company guidelines, accounting for own performance against set objectives.
  • Adhere to best practice and key strategies, effectively managing files and portfolios.
  • Assist with coaching and mentoring of less experienced handlers, promoting knowledge sharing and skill development.
Requirements
  • Persuasive, strong, and confident communicator with relationship management skills, able to use own initiative to explore options and achieve the best outcome for the business.
  • Motivated self-starter with strong organization skills and ability to prioritize tasks, fact finding and analyzing information to result in accurate decision-making.
  • Significant PI and/or credit hire claims experience, commercial market awareness, and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
  • Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
About Acorn Insurance and Financial Services Limited

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

Why Acorn Insurance and Financial Services Limited?
  • We want to give you more than a job, we want to give you a purpose and a career, with opportunities for growth and development.
  • Some of the benefits you will receive include:
    • Enhanced Annual Leave entitlement
    • Additional Buy & Sell Holidays
    • Company Sick Pay Scheme
    • Company Paid Maternity & Paternity Leave
    • Generous Company Pension Scheme
    • Perk Box Online & High Street vouchers and discounts
    • Fresh fruit Deliveries
    • £250 Refer a friend bonus
    • Cycle to work scheme
    • Free eye test vouchers and a contribution towards the frames
    • Free self-development & qualifications via Magpie Learning
    • A comprehensive Mental Health support
    • Free Hot Drinks
    • Regular Employment Engagement
    • Charity fundraising events

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