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Senior Customer Success Manager
2 months ago
Sovos Compliance is a global leader in tax, compliance, and trust solutions. Our mission is to empower businesses to navigate the complexities of the regulatory landscape with confidence.
Job SummaryWe are seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving product adoption, retention, and growth by delivering exceptional business value and cultivating deep customer relationships.
Key Responsibilities- Customer Relationship Management
- Act as a trusted advisor to our customers, providing proactive advocacy and support to drive business outcomes.
- Develop and execute strategic account plans to ensure customer success and growth.
- Account Management
- Manage a portfolio of 15-20 strategic customer accounts, providing regular business reviews and ensuring customer satisfaction.
- Identify and mitigate risks of attrition, ensuring customer retention and growth.
- Business Development
- Grow the breadth and depth of strategic relationships within assigned customers, identifying new business opportunities and driving revenue growth.
- Collaborate with internal stakeholders to align account activities with customer business cases and strategies.
- Communication and Collaboration
- Communicate effectively with internal and external customers, providing regular updates and insights on customer success and growth.
- Collaborate with cross-functional teams to ensure seamless customer experiences and drive business outcomes.
- 4+ years of experience in customer success, account management, or sales in a SaaS or similar industry.
- 2+ years of experience working with enterprise-size accounts.
- General knowledge of tax reporting and compliance is a plus.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Experience with CSM technologies such as Salesforce and Gainsight is a plus.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences and driving business outcomes.
We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from talented individuals who share our values and are passionate about making a difference in the world of compliance and tax solutions.
