Customer Care Representative

Join our dynamic team and start a rewarding career in Customer Services

Are you ready to enhance your professional journey?

• Full-time Opportunity : 35 hours per week
• Convenient Location : With ample parking facilities
• Quick Interview Process : Immediate interviews and start dates available
• Permanent Roles with Comprehensive Benefits and Advancement Opportunities

We have multiple openings in our Customer Services division.

This position focuses solely on customer service/contact center tasks—no sales involved. Whether you possess prior customer service experience or are eager to deliver outstanding customer experiences and seeking your first role, we encourage you to apply.

Why Choose City & Guilds?

At City & Guilds, we provide exceptional opportunities for individuals who are committed to delivering superior customer service. Here’s what you can look forward to:

• Exceptional Benefits : Including private medical insurance, life insurance, group income protection, enhanced pension contributions, and various other voluntary benefits.
• Competitive Salary : Starting as an Entry Level Advisor at £22,672 per annum (for a 35-hour work week). Opportunities for progression to Level 1 and Level 2 Advisor roles with salary increases upon successful completion of required training.
• Supportive and Growth-Oriented Environment : Become part of a nurturing team that fosters development and advancement.

We seek enthusiastic, ambitious, and friendly individuals to join our Customer Service team. You will be part of a vibrant and busy department located in a modern office environment.

If you are passionate about providing excellent customer service and thrive in a fast-paced setting, we want to hear from you.

By joining City & Guilds, you will become a vital part of a well-established organization with a rich history.

City & Guilds is committed to being a Disability confident employer. Please inform us if you require any support or adjustments during the interview process and if successful, any adjustments needed to assist you in your role.

This appointment will be made based on merit.

We believe that diversity and inclusion enhance our organization, and it is the responsibility of everyone at City & Guilds to promote this value. We particularly encourage applications from underrepresented communities.

As a Customer Service Advisor, you will assist clients, employers, learners, and third parties through phone and email, ensuring an exceptional experience.

• This is a dedicated customer service role, aiming for first-contact resolution whenever possible.
• All Advisors begin at an entry-level position with opportunities for advancement within the Advisor role and the broader organization.
• Comprehensive training is provided.
• We foster a friendly working atmosphere with a supportive team of Trainers, Team Leaders, and experienced colleagues.
• You will have the autonomy to use your initiative without relying on a script.
• Ample parking is available for employees.

Our top advisors come from diverse backgrounds, including seasoned customer service professionals and individuals transitioning from retail, hospitality, tourism, and other sectors.

If you are dedicated to delivering outstanding customer service and excel in a fast-paced environment, we want to hear from you.

The Customer Service Advisor role is full-time, requiring 35 hours per week across 5 days. You will work shifts between 8 am and 6 pm, primarily Monday to Friday, with flexibility to work one weekend day if necessary.

You will be contracted to work Monday through Sunday, with a focus on maintaining a healthy work-life balance. Your schedule will be provided three weeks in advance, ensuring you have two consecutive days off each week.

To excel as a Customer Service Advisor, you should be a collaborative team player and comfortable navigating various IT systems to resolve inquiries efficiently.

A passion for delivering excellent customer service and the ability to provide a superior customer experience, both over the phone and via email, are essential. Attention to detail is crucial.

Key Attributes:

• Commitment to Customer Service : A genuine passion for delivering exceptional customer service.
• Communication Skills : Strong verbal and written communication abilities.
• Problem-Solving Skills : Effective investigative skills to swiftly address customer issues.
• Attention to Detail : A careful approach to ensuring accuracy in all interactions.
• IT Proficiency : Comfortable utilizing various IT systems and tools.
• Self-Development : A dedication to personal growth and maintaining high standards.

Our Customer Services department offers a clear career path for candidates who wish to remain in this area, supported by salary increases and the opportunity for advancement into other roles within City & Guilds.

City & Guilds is a Disability confident employer. Please inform us if you require any support or adjustments during the interview process and if successful, any adjustments needed to assist you in your role.

Our vision is to create a world where everyone has the skills and opportunities to succeed. We support millions of individuals each year in developing skills that lead to employment, career advancement, and preparation for future opportunities. As a charity, we are proud that our efforts are focused on achieving this mission.

Through our assessment and credentialing, corporate learning, and technical training offerings, we collaborate with our clients to deliver work-based learning programs that enhance competencies, benefiting individuals, organizations, and society as a whole. We create flexible learning pathways that support lifelong employability, believing that everyone deserves the chance to (re)train and (re)learn throughout their lives.

At the core of our organization is the City & Guilds Foundation, which amplifies our mission by helping to eliminate barriers to employment, celebrating best practices in the workplace, and advocating for future job opportunities.

Founded in 1878 by the City of London and the trade guilds of the time, we aim to help individuals, organizations, and economies develop their skills for growth.

Our extensive experience positions us uniquely to understand the future of work and learning, and we continuously evolve to provide skills for the workplace of tomorrow. In addition to qualifications and assessments, we offer digital credentialing, eLearning technologies, executive leadership development, technical training, and consultancy services.

We provide the opportunity to work in an innovative, engaging, and industry-leading organization, with chances to enhance your existing skills and explore new ones.

You will receive an excellent benefits package, typically including a competitive salary, 25 days of holiday plus bank holidays, private medical insurance, life insurance, group income protection, enhanced pension contributions, and various voluntary benefits.

Employee health and wellbeing are of utmost importance to us, and we offer a range of resources to support mental health and wellbeing, among other initiatives.

To support financial wellbeing, we provide access to tools that help employees focus on various aspects of their finances.

We also offer access to a company-wide Employee Assistance Programme (EAP).

Please note that we cannot provide visa sponsorship for this role. You must have existing eligibility to work in the UK.

If you believe this role and organization align with your career aspirations, we would love to hear from you. Please submit your CV and complete our brief application form.

We review applications on an ongoing basis and may close a vacancy earlier than the advertised date.