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Care Team Lead
2 months ago
About the Role
We are seeking a highly skilled and compassionate Senior Care Officer to join our team at Harbour Place in Workington. As a Senior Care Officer, you will play a vital role in delivering an outstanding service with compassion and respect, putting customers first and treating them with dignity.
Key Responsibilities
- Work collaboratively with the care team to create a safe and supportive environment where colleagues can thrive.
- Hold regular supervision sessions to observe and support Care Assistants in customer homes, ensuring a person-centered approach to care.
- Support and guide team members through coaching, mentoring, and upskilling to enhance their skills and confidence.
- Facilitate regular team meetings to share ideas, best practices, and recognize achievements.
- Build effective partnerships with colleagues across Riverside and participate in wider initiatives.
Service Support
- Support managers to ensure the service is delivered in line with CQC and contractual requirements.
- Be a point of contact for customers and staff, providing guidance and support as needed.
- Promote and implement care policies and procedures to ensure a safe and effective service.
- Support managers to meet Riverside performance targets around KPIs.
- Assist with rostering and medication procedures to ensure seamless service delivery.
Support Customers
- Support the care team through supervision to provide a person-centered service for customers.
- Assess customers' and potential customers' care and support needs in consultation with relevant agencies.
- Work to meet monthly KPIs and review care plans every 6 months in line with company policy.
- Monitor and evaluate customers' welfare needs, maintaining regular contact and responding to emergency situations.
Requirements
- A resilient team player with a caring, empathic, supportive, and flexible attitude.
- Able to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and deliver improvements.
- Competent IT skills and experience of working in a team and communicating positively with others.
- Able to use initiative and have confidence to make and act on decisions.
- Awareness of CQC standards and a commitment to delivering a high-quality service.
What We Offer
- Competitive pay and generous pension scheme.
- 28 days' holiday plus bank holidays.
- Flexible working options available.
- Investment in your learning, personal development, and technology.
- A wide range of benefits.
About Riverside
Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
We are inclusive and value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
