Service Centre Operations Coordinator
2 days ago
Job Summary:
We are seeking a highly organized and communicative Service Centre Operations Coordinator to join our team at Markerstudy Group. As a Service Centre Operations Coordinator, you will play a vital role in supporting the efficient operation of our Service Centre, ensuring seamless communication with customers, technicians, and management teams.
Key Responsibilities:
- Manage and maintain accurate records of customer interactions, service requests, and technician schedules.
- Provide exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.
- Collaborate with the Service Centre Manager and Supervisor to ensure effective scheduling, resource allocation, and task management.
- Develop and maintain strong relationships with external customers, technicians, and field management teams.
- Assist in the control and replenishment of consumable stocks for the Service Centre.
- Ensure adherence to Health and Safety processes and procedures.
- Perform other duties as required by the Service Centre Manager and Supervisor.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
- Ability to work independently and as part of a team, with a flexible approach to work demands.
- Proactive self-motivation and a willingness to learn and adapt to new processes and technologies.
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