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Service Centre Supervisor

2 months ago

Plymouth, Plymouth, United Kingdom Markerstudy Group Full time

**About Us**

Markerstudy Group is a leading provider of innovative insurance solutions, with a strong focus on customer satisfaction and employee development.

**Job Summary**

We are seeking a highly motivated and experienced Service Centre Supervisor to join our team at our Plymouth Service Centre. As a key member of our operations team, you will be responsible for maintaining high standards of service delivery, ensuring efficient operations, and supporting the growth and development of our team.

**Key Responsibilities**

  • **Maintain Service Standards**: Ensure that all service centre operations are conducted in accordance with company policies and procedures, maintaining high standards of quality and customer satisfaction.
  • **Team Leadership**: Provide guidance, support, and coaching to team members to ensure they have the skills and knowledge required to perform their roles effectively.
  • **Operational Efficiency**: Identify areas for improvement and implement changes to increase efficiency, productivity, and customer satisfaction.
  • **Communication**: Develop and maintain effective communication with team members, management, and customers to ensure seamless service delivery.
  • **Stock Management**: Oversee the management of stock levels, ensuring that inventory is accurately recorded and maintained at optimal levels.
  • **Health and Safety**: Ensure that all health and safety procedures are followed, and that the service centre is maintained in a safe and clean environment.
  • **Ad-Hoc Duties**: Perform other duties as required by the Service Centre Manager or Area Manager.

**Requirements**

  • **Leadership Skills**: Proven ability to lead and motivate a team to achieve high standards of performance.
  • **Communication Skills**: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, management, and customers.
  • **Organizational Skills**: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • **Problem-Solving Skills**: Proven ability to analyze problems, identify solutions, and implement changes to improve service delivery.
  • **Flexibility**: Ability to adapt to changing circumstances, priorities, and deadlines.