Service Centre Coordinator
1 day ago
Role Profile: Service Centre Advisor
Auto Windscreens is a leading automotive glazing company that prioritizes innovation and customer satisfaction. As a Service Centre Advisor, you will play a crucial role in supporting the Service Centre Manager and Supervisor in ensuring the efficient operation of our Plymouth Service Centre.
Key Responsibilities:
- Complete general Service Centre office tasks to support the Service Centre Manager & Service Centre Supervisor, ensuring high compliance with all tasks.
- Provide help and support to all colleagues and customers both internally and externally.
- Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, Service Centre Supervisor, and the Service Centre Manager.
- Provide operational information and feedback to relevant management teams.
- Liaise closely through clear and timely communication with external customers, Technicians, and field management.
- Assist with controlling and replenishing the consumable stocks for the Service Centre.
- Ensure Health and Safety processes are adhered to on all occasions.
- Perform any other ad-hoc duties requested or advised by the Service Centre Manager & Service Centre Supervisor.
Required Skills:
- Ability to work on own initiative and as part of a team.
- Excellent communication skills both face-to-face and via the telephone.
- Able to demonstrate a good level of competence in planning and organizing own workload.
- Flexible approach to work demands.
- Proactive self-motivator and able to work on own initiative.
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